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Everything is hooked up but nothing is working. What should I do?

When you troubleshoot issues with a network cable, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Network devices

  • Network cables

To test your setup components, try the following:

  • Use the network devices and network cables in another setup to see if the problem is with the components or the setup.

  • Use different network devices and network cables in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the network devices and network cables, make sure that the link LEDs (if present) turn on for both of the devices. This indicates basic network connectivity between the network devices. You also need to determine if your devices need a straight through or a crossover cable. For more information about straight through and crossover cables, see the following FAQ: http://www.startech.com/faq/network_cables_straight_through_vs_crossover

If the link LEDs are not illuminated or there are not any LEDs present, you will need to troubleshoot your devices. Alternatively, you can also use a network cable tester, such as the REMOTETEST or LANTESTPRO.

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This FAQ applies to these products:
45CROSS10RD 45CROSS10YL 45CROSS15OR 45CROSS25RD 45CROSS25YL 45CROSS3RD 45CROSS3YL 45CROSS6GR 45CROSS6RD 45CROSS6YL 45PATCH100BK 45PATCH100GN 45PATCH100GR 45PATCH100RD 45PATCH10BK 45PATCH10GN 45PATCH10GR 45PATCH10OR 45PATCH10RD 45PATCH10WH 45PATCH10YL 45PATCH12GR 45PATCH15BK 45PATCH15GN 45PATCH15GR 45PATCH15OR 45PATCH15RD 45PATCH15WH 45PATCH15YL 45PATCH1GR 45PATCH20GR 45PATCH25BK 45PATCH25GN 45PATCH25GR 45PATCH25OR 45PATCH25RD 45PATCH25WH 45PATCH25YL 45PATCH2RD 45PATCH30RD 45PATCH35GR 45PATCH35WH 45PATCH3BK 45PATCH3GN 45PATCH3GR 45PATCH3OR 45PATCH3RD 45PATCH3WH 45PATCH3YL 45PATCH50BK 45PATCH50GR 45PATCH50RD 45PATCH50WH 45PATCH5GN 45PATCH5GR 45PATCH5WH 45PATCH6BK 45PATCH6GN 45PATCH6GR 45PATCH6OR 45PATCH6RD 45PATCH6WH 45PATCH6YL 45PATCH75GR 45PATCH75OR 45PATCH7GN 45PATCH7GR 45PATCH7OR 45PATCH7RD 45PATCH7WH 50FIBLCLC1 50FIBLCLC10 50FIBLCLC15 50FIBLCLC2 50FIBLCLC3 50FIBLCLC30 50FIBLCLC5 50FIBLCMT1 50FIBLCMT3 50FIBLCSC1 50FIBLCSC10 50FIBLCSC2 50FIBLCSC3 50FIBLCSC5 50FIBLCST1 50FIBLCST10 50FIBLCST2 50FIBLCST3 50FIBLCST5 50FIBPLCLC1 50FIBPLCLC2 50FIBPLCLC3 50FIBPLCLC5 50FIBPLCST1 50FIBPLCST2 50FIBPLCST3 50FIBPLCST5 50FIBPSCSC1 50FIBPSCSC2 50FIBPSCSC3 50FIBPSCSC5 50FIBSCSC1 A50FBLCLC1 A50FBLCLC10 A50FBLCLC2 A50FBLCLC3 A50FBLCLC5 A50FBLCSC1 A50FBLCSC10 A50FBLCSC2 A50FBLCSC5 A50FBSTST1 C6ASPAT10BL C6ASPAT10GR C6ASPAT14BL C6ASPAT14GR C6ASPAT1BL C6ASPAT1GR C6ASPAT25BL C6ASPAT25GR C6ASPAT3BL C6ASPAT3GR C6ASPAT7BL C6ASPAT7GR C6CROSS10YL C6CROSS15YL C6CROSS3YL C6CROSS50YL C6CROSS6YL C6CROSS7YL C6PATCH100BK C6PATCH100BL C6PATCH100GN C6PATCH100GR C6PATCH100OR C6PATCH100RD C6PATCH100WH C6PATCH10BK C6PATCH10BL C6PATCH10GN C6PATCH10GR C6PATCH10PL C6PATCH10RD C6PATCH10WH C6PATCH10YL C6PATCH12BL C6PATCH12GN C6PATCH15BK C6PATCH15BL C6PATCH15GN C6PATCH15GR C6PATCH15OR C6PATCH15PL C6PATCH15RD C6PATCH15WH C6PATCH15YL C6PATCH1BK C6PATCH1BL C6PATCH1GN C6PATCH1GR C6PATCH1RD C6PATCH1WH C6PATCH1YL C6PATCH20BK C6PATCH20BL C6PATCH20GN C6PATCH20GR C6PATCH20OR C6PATCH20PL C6PATCH20RD C6PATCH20WH C6PATCH20YL C6PATCH25BK C6PATCH25BL C6PATCH25GN C6PATCH25GR C6PATCH25OR C6PATCH25PL C6PATCH25RD C6PATCH25WH C6PATCH25YL C6PATCH2BK C6PATCH2BL C6PATCH2GN C6PATCH2GR C6PATCH2RD C6PATCH2WH C6PATCH35BK C6PATCH35BL C6PATCH35GN C6PATCH35GR C6PATCH35OR C6PATCH35WH C6PATCH35YL C6PATCH3BK C6PATCH3BL C6PATCH3GN C6PATCH3GR C6PATCH3RD C6PATCH3WH C6PATCH3YL C6PATCH4BK C6PATCH4BL C6PATCH4GN C6PATCH4WH C6PATCH4YL C6PATCH50BK C6PATCH50BL C6PATCH50GN C6PATCH50GR C6PATCH50OR C6PATCH50PL C6PATCH50RD C6PATCH50WH C6PATCH50YL C6PATCH5BK C6PATCH5BL C6PATCH5GN C6PATCH5GR C6PATCH5RD C6PATCH5WH C6PATCH5YL C6PATCH6BK C6PATCH6BL C6PATCH6GN C6PATCH6GR C6PATCH6OR C6PATCH6PL C6PATCH6RD C6PATCH6WH C6PATCH6YL C6PATCH75BL C6PATCH75GR C6PATCH7BK C6PATCH7BL C6PATCH7GN C6PATCH7GR C6PATCH7RD C6PATCH7WH C6PATCH7YL C6PATCH8BK C6PATCH8BL C6PATCH8WH C6PATCH8YL FIBLCLC1 FIBLCLC10 FIBLCLC15 FIBLCLC2 FIBLCLC3 FIBLCLC5 FIBLCLC7 FIBLCMT10 FIBLCMT2 FIBLCSC1 FIBLCSC10 FIBLCSC2 FIBLCSC3 FIBLCSC5 FIBLCSC7 FIBLCST1 FIBLCST10 FIBLCST2 FIBLCST3 FIBLCST5 FIBLCST7 FIBMTMT15 FIBMTMT2 FIBMTSC10 FIBMTSC2 FIBMTST1 FIBSCSC1 FIBSCSC2 FIBSCSC20 FIBSCSC50 FIBSTSC1 FIBSTSC15 FIBSTSC2 FIBSTSC3 FIBSTST1 FIBSTST2 FLAT45BK10 FLAT45BK3 FLAT45BK6 FLAT45BL6 FLAT45GR10 FLAT45GR6 M45CROSS100B M45CROSS10BL M45CROSS1YL M45CROSS35BL M45CROSS3BL M45CROSS50YL M45CROSS6BL M45CROSS75BL M45CROSS7YL M45PATCH100B M45PATCH100G M45PATCH100K M45PATCH100W M45PATCH10BK M45PATCH10BL M45PATCH10GN M45PATCH10GR M45PATCH10OR M45PATCH10P M45PATCH10PL M45PATCH10RD M45PATCH10WH M45PATCH10YL M45PATCH12BL M45PATCH15BK M45PATCH15BL M45PATCH15GN M45PATCH15GR M45PATCH15OR M45PATCH15P M45PATCH15PL M45PATCH15RD M45PATCH15WH M45PATCH15YL M45PATCH1BK M45PATCH1BL M45PATCH1GN M45PATCH1GR M45PATCH1RD M45PATCH1WH M45PATCH1YL M45PATCH20BL M45PATCH20GR M45PATCH20YL M45PATCH25BK M45PATCH25BL M45PATCH25GN M45PATCH25GR M45PATCH25OR M45PATCH25P M45PATCH25WH M45PATCH25YL M45PATCH2BK M45PATCH2BL M45PATCH2GR M45PATCH2WH M45PATCH2YL M45PATCH30BL M45PATCH35BL M45PATCH35GN M45PATCH35GR M45PATCH35OR M45PATCH3BK M45PATCH3BL M45PATCH3GN M45PATCH3GR M45PATCH3OR M45PATCH3P M45PATCH3PL M45PATCH3RD M45PATCH3WH M45PATCH3YL M45PATCH50BK M45PATCH50BL M45PATCH50GN M45PATCH50GR M45PATCH50PL M45PATCH50WH M45PATCH5BL M45PATCH5GR M45PATCH6BK M45PATCH6BL M45PATCH6GN M45PATCH6GR M45PATCH6OR M45PATCH6P M45PATCH6PL M45PATCH6RD M45PATCH6WH M45PATCH6YL M45PATCH75BL M45PATCH75GR M45PATCH7BL M45PATCH7GR M45PATCH8BL N6PATCH100BK N6PATCH100BL N6PATCH100GN N6PATCH100GR N6PATCH100OR N6PATCH100PL N6PATCH100RD N6PATCH100WH N6PATCH100YL N6PATCH10BK N6PATCH10BL N6PATCH10GN N6PATCH10GR N6PATCH10OR N6PATCH10PL N6PATCH10RD N6PATCH10WH N6PATCH10YL N6PATCH15BK N6PATCH15BL N6PATCH15GN N6PATCH15GR N6PATCH15OR N6PATCH15PL N6PATCH15RD N6PATCH15WH N6PATCH15YL N6PATCH1BL N6PATCH20BL N6PATCH25BK N6PATCH25BL N6PATCH25GN N6PATCH25GR N6PATCH25OR N6PATCH25PL N6PATCH25RD N6PATCH25WH N6PATCH25YL N6PATCH2GN N6PATCH35BK N6PATCH35BL N6PATCH35GN N6PATCH35GR N6PATCH35OR N6PATCH35PL N6PATCH35RD N6PATCH35WH N6PATCH35YL N6PATCH3BK N6PATCH3BL N6PATCH3GN N6PATCH3GR N6PATCH3OR N6PATCH3PL N6PATCH3RD N6PATCH3WH N6PATCH3YL N6PATCH50BK N6PATCH50BL N6PATCH50GN N6PATCH50GR N6PATCH50OR N6PATCH50PL N6PATCH50RD N6PATCH50WH N6PATCH50YL N6PATCH5BK N6PATCH5BL N6PATCH5GN N6PATCH5GR N6PATCH5YL N6PATCH6BL N6PATCH6INBL N6PATCH6WH N6PATCH75BK N6PATCH75BL N6PATCH75GN N6PATCH75GR N6PATCH75OR N6PATCH75PL N6PATCH75RD N6PATCH75WH N6PATCH75YL N6PATCH7BK N6PATCH7BL N6PATCH7GN N6PATCH7GR N6PATCH7OR N6PATCH7PL N6PATCH7RD N6PATCH7WH N6PATCH7YL N6PATCH8GN RJ45CROSS10 RJ45CROSS3 RJ45PATCH1 RJ45PATCH10 RJ45PATCH100 RJ45PATCH12 RJ45PATCH15 RJ45PATCH2 RJ45PATCH20 RJ45PATCH25 RJ45PATCH3 RJ45PATCH35 RJ45PATCH4 RJ45PATCH5 RJ45PATCH50 RJ45PATCH6 RJ45PATCH7 RJ45PATCH75 S45PATCH100B S45PATCH10BL S45PATCH15BL S45PATCH25BL S45PATCH3BL S45PATCH50BL S45PATCH6BL S45PATCH75BL S45PATCH7BL SMFIBLCLC1 SMFIBLCLC10 SMFIBLCLC4 SMFIBLCLC7 SMFIBLCSC1 SMFIBLCSC10 SMFIBLCSC4 SMFIBLCSC7 SMFIBSCSC1 SMFIBSCSC2 SMFIBSTSC1 SMFIBSTST2 WIR5ECMPBL WIR5ECMPGRY WIR5ECMRBK WIR5ECMRWH WIR6CMRBL WIR6CMRGR WIRC5ECMR WIRC5ECMRGRY WIRC6CMPBLU WIRC6CMPGRY WIRC6CMRBL WIRC6PATBKRL WIRC6PATBLRL WIRC6PATGNRL WIRC6PATGRRL WIRC6PATRDRL WIRC6PATWHRL WIRC6PATYLRL WIRRJ45BKRL WIRRJ45BLRL 450FBLCLC1 450FBLCLC2 450FBLCLC3 450FBLCLC5 C6ASPAT10AQ C6ASPAT10BK C6ASPAT12AQ C6ASPAT12BK C6ASPAT12BL C6ASPAT12GR C6ASPAT14AQ C6ASPAT14BK C6ASPAT15AQ C6ASPAT15BK C6ASPAT15BL C6ASPAT15GR C6ASPAT1AQ C6ASPAT1BK C6ASPAT20AQ C6ASPAT20BK C6ASPAT20BL C6ASPAT20GR C6ASPAT25AQ C6ASPAT25BK C6ASPAT2AQ C6ASPAT2BK C6ASPAT2BL C6ASPAT2GR C6ASPAT30AQ C6ASPAT30BK C6ASPAT30BL C6ASPAT30GR C6ASPAT35AQ C6ASPAT35BK C6ASPAT35BL C6ASPAT35GR C6ASPAT3AQ C6ASPAT3BK C6ASPAT4AQ C6ASPAT4BK C6ASPAT4BL C6ASPAT4GR C6ASPAT5AQ C6ASPAT5BK C6ASPAT5BL C6ASPAT6AQ C6ASPAT6BK C6ASPAT6BL C6ASPAT6GR C6ASPAT6INAQ C6ASPAT6INBK C6ASPAT6INBL C6ASPAT6INGR C6ASPAT7AQ C6ASPAT7BK C6ASPAT8AQ C6ASPAT8BK C6ASPAT8BL C6ASPAT8GR C6ASPAT9AQ C6ASPAT9BK C6ASPAT9BL C6ASPAT9GR N6PATCH125BK N6PATCH125BL N6PATCH125YL N6PATCH12BK N6PATCH12BL N6PATCH12GN N6PATCH12GR N6PATCH12OR N6PATCH12PL N6PATCH12RD N6PATCH12WH N6PATCH12YL N6PATCH14BK N6PATCH14GN N6PATCH14GR N6PATCH14OR N6PATCH14PL N6PATCH14RD N6PATCH14WH N6PATCH150BK N6PATCH150BL N6PATCH150GN N6PATCH150GR N6PATCH150OR N6PATCH150PL N6PATCH150RD N6PATCH150WH N6PATCH150YL N6PATCH1BK N6PATCH1GN N6PATCH1OR N6PATCH1PL N6PATCH1RD N6PATCH1WH N6PATCH20BK N6PATCH20GR N6PATCH20OR N6PATCH20PL N6PATCH20RD N6PATCH20WH N6PATCH2GR N6PATCH2OR N6PATCH2PL N6PATCH2RD N6PATCH2WH N6PATCH30BK N6PATCH30GN N6PATCH30GR N6PATCH30OR N6PATCH30PL N6PATCH30RD N6PATCH30WH N6PATCH4BK N6PATCH4GR N6PATCH4OR N6PATCH4PL N6PATCH4RD N6PATCH4WH N6PATCH4YL N6PATCH5OR N6PATCH5PL N6PATCH5RD N6PATCH5WH N6PATCH6GR N6PATCH6INBK N6PATCH6INGN N6PATCH6INOR N6PATCH6INPL N6PATCH6INRD N6PATCH6INWH N6PATCH6OR N6PATCH6PL N6PATCH6RD N6PATCH8GR N6PATCH8OR N6PATCH8PL N6PATCH8RD N6PATCH8WH N6PATCH9BK N6PATCH9BL N6PATCH9GN N6PATCH9GR N6PATCH9OR N6PATCH9PL N6PATCH9RD N6PATCH9WH WIR5ECMPHBL WIR6CMRBK WIRC6CMPBLK
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