Discontinued

External USB Modem - 2-Port, 56K, Hardware Based

Add two RJ-11 ports to your computer through USB, for dial-up Internet and fax communication

Product ID: USB562KEMH

1 stars (1 reviews) |
  • Enjoy the freedom to upgrade your computer without sacrificing legacy connectivity
  • Add a 2-port modem without draining system resources, with on-chip processing
  • Maximize portability with a small footprint and USB power

This USB to 2-port 56k modem lets you add two RJ-11 jacks to your computer that you can use for dial-up Internet access and external fax modem support.

Add reliable legacy technology to your new computer

It's almost impossible to find a modern computer with a dial-up modem, even though modems are still commonly needed for fax communication and rural Internet connections at both the home and the office.

This two-port modem gives you the freedom to upgrade your existing computer or server and connect to the Internet, while still being able to have your fax machine connected via the pass-through port.

Get a modem without draining your system’s resources 

This hardware controller-based modem saves system resources and minimizes load on your computer’s CPU, using on-chip processing to deliver dial-up access without taxing your computer performance.

Plus, with support for transfer rates up to 56 Kbps (data) and 14.4 Kbps (fax), and compatibility with the latest transmission standards (V.92, V.90, etc.), this versatile USB modem can be used as a backup Internet connection, or in rural areas where broadband connections are not available. The modem also supports both Windows® and Mac OS® platforms, providing the compatibility needed for true convenience.

Maximize portability with a compact design

To ensure portability the USB modem features a compact, lightweight design and is powered through the USB host connection. This portable design makes this modem the perfect accessory to carry with your laptop computer, fitting easily into your laptop bag or carrying case.

The USB562KEMH is backed by a StarTech.com 2-year warranty and free lifetime technical support.

Applications

  • Turn a PC into a fax machine, capable of sending and receiving faxes
  • Add dial-up support to a desktop, laptop, or netbook when broadband access is not available
  • Connect to the Internet in rural areas over 56K dial-up

Partner Numbers

  • ASI Distribution Canada 174153
  • UPC 065030857826

Compatibility

  • Windows 8 logo
  • Windows 7 logo
  • Mac OS X Mavericks (10.9) logo
  • Mac OS X Yosemite (10.10) logo
Windows® 2000, XP, Vista, 7, 8, 8.1
Windows Server® 2003, 2008 R2
Mac OS X® 10.7 to 10.10

Specifications

Warranty Information Warranty 2 Years
Connector(s) 1 - Connector Type(s) USB Type-A (4 pin) USB 2.0
2 - External Ports RJ-11
Environmental Operating Temperature 0°C to 40°C (32°F to 104°F)
Storage Temperature -40°C to 70°C (-40°F to 158°F)
Humidity 10~90% RH (Non-Condensing)
Hardware Ports 2
Bus Type USB 2.0
Chipset ID Conexant - CX93010
Indicators 1 - LED Indicators OH
Data
Packaging Information Package Length 6.7 in [17 cm]
Package Width 5.7 in [14.5 cm]
Package Height 1.2 in [30 mm]
Shipping (Package) Weight 3.7 oz [106 g]
Performance Maximum Data Transfer Rate 56 Kbps Down
36.6 Kbps Up
14.4 Kbps Fax
Type and Rate USB 1.1 - 12 Mbit/s
Modulation

Modem Modulation:
ITU-T V.92 / V.90, V.34, V.32bis, V.32, V.22bis, V.22, V.23, V.21 Bell 212A and Bell 103

Fax Modulation:
V.17, V.29, V.27 Ter, V.21 channel 2

Data Compression:
V.44, V.42bis and MNP 5

Physical Characteristics Product Length 9.0 in [22.8 cm]
Product Width 1.4 in [35 mm]
Product Height 0.8 in [20 mm]
Weight of Product 1.4 oz [40 g]
Power Power Source USB-Powered
Software OS Compatibility Windows® 2000, XP, Vista, 7, 8, 8.1
Windows Server® 2003, 2008 R2
Mac OS X® 10.7 to 10.10
What's in the Box 1 - Included in Package 2 Port USB 56K Modem
RJ11 Cable
Driver CD
Instruction Manual

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Drivers/Downloads

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We are always ready to assist you with any questions you may have.

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Driver(s):

Manual(s):

Datasheet

Product Support

Talk to an Advisor

We are always ready to assist you with any questions you may have.

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Frequently Asked Questions

Installation

By default, the drivers for the USB modem are included in Windows 8 and 8.1. When you plug the adapter into your Windows system, wait a few minutes while the driver is installed. When the driver is installed, the USB modem appears under Modems in Device Manager.

The USB56KEMH appears as the Conexant USB CX93010 ACF Modem.

To open Device Manager, press the Windows key + X and select Device Manager.

If the driver is not successfully installed, you can manually install the driver by completing the instructions in the following FAQ: http://www.startech.com/faq/conexant_usb_install_windows_v78.

Note: In Windows 8 and 8.1 the device may auto-install.  For more information refer to the following FAQ: http://www.startech.com/faq/conexant_usb_install_windows_8_8.1

Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack).

To install the driver:

  1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).

  1. Once the download is complete, right-click the zip folder that you downloaded, select Extract All, and follow the on-screen instructions.
  2. In the list of extracted files, right-click the Setup.exe file and select Run as Administrator.

Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Extract the files using the instructions in Step 2.

  1. Follow the on-screen prompts to install the device drivers and restart the computer when prompted.
  2. Once Windows has restarted, connect the fax modem to your computer.
  3. Your computer will automatically complete the driver installation and your device should be ready to use.

Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack).

To install the driver:

  1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Documents and Settings\your_name\My Documents\Downloads).

  1. Once the download is complete, right-click the zip folder that you downloaded, select Extract All, and follow the on-screen instructions.
  2. In the list of extracted files, double-click the Setup.exe file.
  3. Follow the on-screen prompts to install the device drivers and restart the computer when prompted.
  4. Once Windows has restarted, connect the fax modem to your computer.
  5. Your computer will automatically complete the driver installation and your device should be ready to use.

Troubleshooting

If the USB device does not work after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. 

The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.
 

Windows 10 / 8

  1. On your keyboard, press the Windows key + X and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.

Windows 7 / Vista

  1. Click the Start button and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.

Windows XP

  1. On your desktop, right-click the My Computer icon and select Properties.
  2. Click the Device Manager tab.
  3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it.
  4. Right-click the first USB Root Hub device and select Properties.
  5. Click the Power Management tab.
  6. Clear the box next to Allow the computer to turn off this device to save power.
  7. Click OK to apply the setting.
  8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name.

Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.

Compliance and safety

Compliance letters

  • WEEE
    • Language: English
  • RoHS
    • Language: English

Safety Measures

  • If product has an exposed circuit board, do not touch the product under power.
  • If Class 1 Laser Product. Laser radiation is present when the system is open.
  • Wiring terminations should not be made with the product and/or electric lines under power.
  • Product installation and/or mounting should be completed by a certified professional as per the local safety and building code guidelines.
  • Cables (including power and charging cables) should be placed and routed to avoid creating electric, tripping or safety hazards.
*Product appearance and specifications are subject to change without notice.

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(1 Stars)

NOT working with new MAC.

By: Grandpapapatou - 11-28-2016
This product doesn't work at all with MacOS Sierra (10.12.1) as it is announce on Amazon. The computer recognize the device but there is no driver available to control it.
| Helpful?
Barry, Customer Support on 2016-11-29 9:00:10 AM
Hello, Thanks for letting us know about this. Unfortunately, this product is only compatible with OS X/macOS versions 10.7 to 10.10. Our listing on Amazon lists 10.7+, so we understand how that could have led to some confusion regarding compatibility. We will be correcting that on Amazon as soon as possible. Sorry for any inconvenience, and should you require further assistance, please get in touch with us directly by clicking "Support" at the top of our website. Thank You
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