Choose from the categories below to find answers to common questions and resources, including troubleshooting steps, operating systems, or areas such as networking, hard drives and more.
Before you can access a new or formatted drive in your operating system, you need to initialize it first and then create a partition on the drive. A partition defines an area of the drive to use for storing data. The partition uses a file system (for example, ex-FAT, NTFS, and so on).
Note: You typically only need to initialize a drive if the drive is new. If you cannot find an uninitialized drive in Disk Management, skip the following steps and try to partition your device.
Press the Windows key + R, type compmgmt.msc, and click Run to open Computer Management.
Navigate to Disk Management.
When prompted to, initialize your disk(s). If you are running Windows® 7 or later and are using a drive larger than 2TB, initialize the disk(s) with GPT. If you are running an earlier version of Windows, initialize the disk(s) with MBR. For more information, visit the following FAQ: https://www.startech.com/en-ca/support/faqs/technical?topic=harddrives#mbr-vs-gpt.
Click OK.
Note: The following steps create an NTFS partition that uses the entire drive space. To use a different file system, select a different option in step 6.
Right-click Unallocated or RAW volume, and select New Simple Volume.
In the New Partition Wizard, click Next.
Select Primary partition.
Leave the partition size set to default, and click Next.
Assign a drive letter or leave it set to the default, and click Next.
Enter the following settings to format the partition:
The new drive should appear in Windows Explorer.
Before you can access a new or formatted drive in your operating system, you need to initialize it first and then create a partition on the drive. A partition defines an area of the drive to use for storing data. The partition uses a file system (for example, HFS+, ex-FAT, NTFS, and so on).
Mac OSX detects a drive that needs to be initialized and automatically prompts you to initialize the drive. If you are prompted to initialize the drive, click Initialize. If you are not prompted to initialize the drive and you cannot find the drive in Finder, you will need to create a partition on the drive.
Note: The following steps create an HFS+ (Mac OS Extended (Journaled)) partition that uses the entire drive space.
To create a partition on a new drive, complete the following:
Open Finder.
Navigate to Applications and click Utilities.
Open Disk Utility.
Select the new drive and click the Partition tab.
Click Options and verify that it is set to GUID Partition Table.
Enter a name for the partition.
Click Partition.
The drive should now be accessible in Finder.
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MBR stands for Master Boot Record and was the default partition table format before hard drives were larger than 2 TB. The maximum hard drive size of MBR is 2 TB. As such, if you have a 3 TB hard drive and you use MBR, only 2 TB of your 3 TB hard drive will be accessible.
To remedy this, the GPT format was introduced. GPT is an acronym within an acronym. The G stands for GUID (Globally Unique Identifier), and the P and T stand for Partition Table. The maximum hard drive size of GPT is 9400000000 TB, with sector sizes of 512 (the standard size for most hard drives at this time).
If you have a hard drive that you would like to use and it is 2 TB or smaller, select MBR when you initialize the hard drive for the first time.
If you have a hard drive that you would like to use but not boot from and it is larger than 2 TB, select GPT (GUID).
If you have a hard drive that you would like to boot from and it is larger than 2 TB, you can select GPT (GUID), but you will also need to be running a supported operating system and the system's firmware must be UEFI, not BIOS.
If you need to switch from MBR to GPT, or GPT to MBR, you need to back up your data ahead of time to avoid losing all of the data on the hard drive when you format it.
For more information on this subject and Windows, refer to the following Microsoft knowledge base article: http://support.microsoft.com/kb/2581408.
To ensure your serial device is installed properly, complete the following:
Some serial devices require a specific COM port number to function. In these cases, consult the manual of your serial device to determine the correct number to use.
To change the COM port number of a serial device in Device Manager, complete the following:
Note: Multiple serial ports cannot share the same COM port number.
Note: Even if you change the COM port number back to the original number, you still need to restart your computer.
Mirroring monitors means that you see the same thing on multiple monitors.
Spanning monitors means that your computer interprets all of the monitors that are spanning as one giant monitor. You can see different things on each monitor, and your desktop, taskbar, Start menu, and background are stretched across the monitors.
Extending monitors means that your computer interprets the monitors that you are extending as separate devices. You can see different things on each monitor, and your desktop background is displayed on each monitor.
In general, video splitters can only be used to mirror monitors. If you want to extend your desktop across monitors, you need to make a separate video connection for each monitor that you are attaching. If you want to attach more monitors than your computer has video ports for, you can read about USB Video Adapters here: www.startech.com/AV/USB-Video-Adapters/.
If you are using a video card with a DisplayPort connection that supports DisplayPort 1.2 you can use MST hubs from StarTech.com to extend your desktop to each monitor.
HDMI is a modern digital audio/video standard used on many computers and television displays. HDMI replaces analog consumer video standards, such as composite, S-Video, and component, as the first digital consumer video standard. For computers, it can replace VGA and the video from HDMI works with DVI.
HDMI connector types include the following:
HDMI can be passively adapted to DVI and DVI can be passively adapted to HDMI, but there is no official support for audio in the DVI standard.
Numerous revisions have been made to the HDMI standard, which have increased the capabilities while maintaining the same connectivity. HDMI has been designed to be fully backward compatible with older standards. The performance of the system is defined by the earliest version of HDMI used in the setup. For example, if you have a 1.2 source and a 1.1 display, the 1.1 capabilities will be used.
Using cabling that is certified with a specific version number becomes more important when you use the latest standards in your setup, due to increased bandwidth requirements. Cables that are certified for version 1.4 and later can contain Ethernet and will usually state "with Ethernet" in the description. Cables with Ethernet can still be used with any earlier versions of HDMI.
The following table gives a brief overview of the progression of HDMI.
| Version | Date | Bandwidth | Max. resolution | Features |
| 1.0 | December 2002 | 4.95 Gb/s | 1080p60 |
|
| 1.1 | May 2004 | 4.95 Gb/s | 1080p60 |
|
| 1.2 | August 2005 |
4.95 Gb/s |
1080p60 |
|
| 1.3 | June 2006 | 10.2 Gb/s | 2560x1600p60 |
|
| 1.4 | May 2009 | 10.2 Gb/s | 4096x2160p24 3D: 1920x1080p24 |
|
| 2.0 | September 2013 | 18 Gb/s | 4096x2160p60 3D: 1920x1080p60 |
HDMI cable types can be separated into two different categories: active and passive.
An active cable is designed to exceed the maximum length of a standard passive cable. Active cables require power from either the HDMI port or an external power source. The cable converts the signal at the source to one that is better suited for the longer distance, and then converts the signal back to standard HDMI on the display end of the cable. StarTech.com carries active cables up to 100 feet (30 meters).
HDMI extenders also perform an active conversion to standard category cable (for example, CAT5, CAT6) or to wireless.
A passive cable does not convert any signals and is limited to a maximum length of 50 feet (15.2 meters). Cables that are not certified for resolutions higher than 1080p may experience problems when the cable is longer than 25 feet, resulting in errors in the video and audio. If you use passive cables, you should use the shortest length possible.
Numerous revisions have been made to the HDMI standard, which increased the capabilities while maintaining the same connectivity.
HDMI version 1.4 and later support 3D capabilities. Only cables that have one or more of the following specifications are compatible with 3D sources and displays:
If you use an HDMI cable that does not have the above specifications, it may function for non-3D content but then fail when 3D content is displayed. As such, you should always use the correct cable for 3D content.
DisplayPort is a modern digital video standard that is typically used for computer monitors. The standard replaces other standards such as VGA, DVI, and HDMI, but allows for adaption to older video standards.
There are two connector types for DisplayPort: DisplayPort and Mini-DisplayPort.
Multiple versions of DisplayPort have been introduced. Later versions of the standard increased the bandwidth and amount of video modes, and implemented features beyond a simple video standard. The version is typically identified by the DisplayPort source and destination device specifications.
The following table shows the key features of each revision.
| Version | Release date | Maximum speed | Connector type(s) | Introduced features |
| 1.1 | May 2006 | 8.64 Gb/s | DisplayPort |
|
| 1.2 | December 2009 | 17.28 Gb/s | DisplayPort, Mini-DisplayPort, Thunderbolt, USB-C |
|
| 1.3 | September 2014 | 25.92 Gb/s | DisplayPort, Mini-DisplayPort, Thunderbolt, USB-C |
|
Although Mini-DisplayPort and Thunderbolt versions 1 and 2 share the same 20-pin connector, care must be taken on how the standards are adapted or utilized.
Thunderbolt can configure itself to have Mini-DisplayPort signals, but Mini-DisplayPort does not contain Thunderbolt signals. Therefore, a Thunderbolt source can connect to Thunderbolt and Mini-DisplayPort devices or displays. A Mini-DisplayPort source cannot connect to Thunderbolt monitors or devices (for example, Apple Cinema Display).
Note: When you connect a Thunderbolt source to a Mini-DisplayPort display, you must use a Mini-DisplayPort cable.
If you install a new PCI or PCI Express expansion card and Windows will not load or Windows cannot detect your expansion card, there are some quick tests that you can perform to identify the issue.
Note: This is a common problem with PCI Express x1 expansion cards.
Note: PCI Express expansion cards work in PCI Express slots that are longer than the cards and do not use the entire slot's capabilities. PCI Express expansion cards do not fit or work in PCI expansion slots, and PCI expansion cards do not fit or work in PCI Express expansion slots.
To determine if Windows detects your expansion card, you need to check Device Manager to see if the card is listed under the appropriate heading or listed with an error. An example of an appropriate heading for a USB controller card is Universal Serial Bus controllers. The expansion card is listed in Device Manager as the name of the chipset. You can find the name of the chipset on the Technical Specifications tab for the product ID on http://www.startech.com/.
To open Device Manager, press the Windows key + R, type devmgmt.msc, and press Enter.
To determine if Mac OS detects your expansion card, you need to check System Information to see if the card is listed under the appropriate heading or is listed with an error (for example, Device has not been configured). An example of an appropriate heading for a network card is Ethernet Cards. The expansion card is listed in System Information as the name of the chipset. You can find the name of the chipset on the Technical Specifications tab for the product ID on www.startech.com/Support.
To open System Information, complete the following:
If you installed a new PCI or PCI Express expansion card and Mac OS cannot detect the card, you can complete the following troubleshooting tasks to help to resolve the issue:
Note: PCI Express cards work in PCI Express slots that are longer than the card and do not use the entire slot's capabilities. PCI Express expansion cards do not fit or work in PCI expansion slots, and PCI expansion cards do not fit or work in PCI Express expansion slots.
If you completed the previous steps and determined that the problem is not with the card or expansion slots on the motherboard, you may need to update the EFI firmware on your system.
To determine if Windows detects your expansion card, you need to check Device Manager to see if the card is listed under the appropriate heading or listed with an error. An example of an appropriate heading for a USB controller card is Universal Serial Bus controllers. The expansion card is listed in Device Manager as the name of the chipset. You can find the name of the chipset on the Technical Specifications tab for the product ID on https://www.startech.com/.
To open Device Manager, press the Windows key + R, type devmgmt.msc, and press Enter.
If you install a new CardBus or ExpressCard expansion card and Windows cannot detect the card, there are some quick tests that you can complete to identify the issue.
To determine if Mac OS detects your expansion card, you need to check System Information to see if the card is listed under the appropriate heading or is listed with an error (for example, Device has not been configured). An example of an appropriate heading for a network card is Ethernet Cards. The expansion card is listed in System Information as the name of the chipset. You can find the name of the chipset on the Technical Specifications tab for the product ID on https://www.startech.com/Support.
To open System Information, complete the following:
If you install a new CardBus or ExpressCard expansion card and Mac OS cannot detect the card, you can complete the following troubleshooting tasks to help to resolve the issue:
If you completed the previous steps and determined that the problem is not with the card or expansion slots on the motherboard, you may need to update the EFI firmware on your system.
To check if Windows detects your USB device, you need to go to Device Manager to see if your USB device is listed under the appropriate heading or listed with an error. For example, an appropriate heading for a USB serial adapter is Ports (COM & LPT). The USB device is displayed in Device Manager under the name of the chipset. To find the name of the chipset for your product, navigate to https://www.startech.com, search for your product, and click the Technical Specifications tab.
To open Device Manager, press the Windows key + R, type devmgmt.msc, and press Enter.
If you install a new USB device and Windows cannot detect the USB device, you can perform some quick tests to rule out potential issues.
To determine if Mac OS detects your USB device, you need to open System Information on your computer to see if your USB device is listed under the appropriate heading or is listed with an error (for example, "Device has not been configured"). Examples of appropriate headings for a USB video adapter include "USB without the driver installed" or "Graphics and Displays". The USB device is displayed in System Information, under the name of the chipset. You can find the name of the chipset by navigating to https://www.startech.com/Support, searching for the product ID, and clicking the Technical Specifications tab.
To open System Information, complete the following:
If you install a new USB device and Mac OS does not detect it, you can complete the following tests to identify the issue:
Drivers and software should be installed as an administrator to make sure that the user account has full permissions to make all system changes required by the install. Many driver and software packages need to be executed as an administrator to install all necessary components, even if the user is currently logged in as an administrator. You can do this by right-clicking on the setup file and selecting Run as administrator.
You may need to change your IP address to access your StarTech.com networking device. To explain why, first we need to explain how IP addresses work.
IP addresses are made up of four sets of numbers generally between 1 and 254, also known as "octets". For example, 192.168.0.1. This is required because two devices on a network typically need to have their IP addresses configured to be on the same network to be able to view and connect to each other.
Typically in order for devices to be on the same network, the first three octets must match. The fourth octet must be different, as two devices cannot have the same IP address. For example, if your computer’s IP address is 192.168.0.1, then the network is 192.168.0.xxx. You can replace the xxx with any number, as long as it is not currently in use by another device.
Certain StarTech.com devices come with a static IP address set. This address may not be on the same network as the host computer or router that it is being connected to. Manually setting a static IP address on the host computer to the same network of the StarTech.com device will allow you to connect directly to the StarTech.com networking device. This will allow the StarTech.com device’s networking properties to be manually configured through the host computer. Here you can set a new static IP address for the StarTech.com networking device, which will allow it to connect with your local area network (LAN). At this point you can change your computer's IP address back to what it was previously and still access the StarTech.com networking device.
The easiest way of determining the IP address of your router in Windows is to use the “ipconfig /all” command. The output of this command will display an IP address for “Default Gateway” - this is your router. To use this command, complete the following:
The easiest way of determining the IP address of your router in Mac OS is to check Network settings. To find the IP address for your router, complete the following:
Your router's IP address is listed beside Router.
To disable Windows Firewall, complete the following:
A static IP address is an IP address for a device on a network that has been manually configured not to change. This is often done for devices on the network that will need to be accessed very reliably by other systems or devices on the network.
For more information on static and dynamic IP addresses, refer to the following FAQ: http://www.startech.com/faq/networking-general-static-or-dynamic-ip-address.
A dynamic IP address is an IP address that can change every time you connect to the Internet. A dynamic IP address is generally assigned by a router that has been configured to distribute IP addresses. A network that is configured to assign dynamic IP addresses does so every time a network device is connected, without any setup required by a person.
Dynamic IP addresses expire after a certain period of time has elapsed, usually configured when the network is setup. It is common to have dynamic IP addresses expire after a few days. When a dynamic IP address expires, a router will assign a new dynamic IP address. This can be the same IP address the network device previously had, or a new IP address. For this reason it is preferable for certain network devices to have static IP addresses assigned by a network administrator.
It is ideal to use a static IP address for devices on your network that will need to be accessed very reliably by other systems or devices on the network. A device set with a static IP address makes sure that the device is easily found on the network, since the IP address will not change. It is also recommended to use static IP addresses for devices within the network that are accessed by the Internet (as in the case of a web server) or when it is critical that a data connection is not interrupted. Two examples of devices that we would recommend using static IP addresses for are network print servers and serial over IP devices.
A dynamic IP address is convenient to use for home networks, where you want it to be as easy as possible for new network devices to be added or removed, and your only concern is accessing the Internet with your network devices. Since most routers will assign IP addresses automatically using Dynamic Host Configuration Protocol (DHCP), and most devices will have the option to use a dynamic IP address selected by default, this often requires the least amount of configuration.
You can have some devices, such as computers, use DHCP to automatically obtain an available IP address from your router, while other devices, like your network print servers and serial over IP devices use static IP addresses.
One easy way of verifying that your network device can see another network device is to use the “ping” command. This command, entered in Command Prompt in Windows, or Terminal in Mac OS, can be used to send packets of information to an IP address and receive them back. This is done to make sure that the devices can communicate with each other.
For more information on how to ping another network device, refer to the following FAQ: https://www.startech.com/en-ca/support/faqs/technical?topic=networking#ping-test-windows-mac-os.
A hard drive needs to be initialized by the operating system before it can be used. The process of initializing the hard drive involves setting the partition style; this will define how the hard drive will store the partition information so that the operating system knows which sectors belong to each partition, and which partition is bootable. The options are MBR (Master Boot Record), and GPT (GUID Partition Table), with GPT being used more commonly with newer, larger capacity hard drives.
A hard drive needs to be partitioned so that the operating system knows how the data on the hard drive will be arranged. It is common to create one large partition on a hard drive for all of the data (often identified as C:). You can create multiple partitions on a hard drive, and each will be assigned a drive letter in Windows or a name in Mac OS.
Formatting a hard drive is necessary to apply a file system. A file system is used to control how data is stored and retrieved. In Windows, the most commonly used file system is NTFS, and for Mac OS it is Mac OS Extended (also referred to as HFS Plus).
Note: Formatting a hard drive will erase all data on the hard drive. Make sure you have any data backed up before continuing.
Before you can access a hard drive in your operating system, it needs to be initialized. You typically only need to initialize a hard drive if the drive is new.
A hard drive can be initialized in Windows using Disk Management. To open Disk Management, complete the following:
Windows 8 and 10
Windows 7
Typically, you will be prompted to initialize your hard drive, which will show up in Disk Management as a hard drive with a black bar (as opposed to a blue bar for initialized and partitioned drives). If this is the case, omit steps 1 and 2 below. If you are not prompted automatically, complete the following steps:
Note: If you are running Windows 7 or later and are using a drive larger than 2TB, initialize the hard drive with GPT. If you are running an earlier version of Windows, initialize the drive(s) with MBR. For more information, refer to the following FAQ: https://www.startech.com/en-ca/support/faqs/technical?topic=harddrives#mbr-vs-gpt.
Mac OS automatically detects hard drives that need to be initialized and will prompt you to initialize the hard drive. If you are prompted to initialize a hard drive, click Initialize. If you are not prompted to initialize the hard drive and you cannot find the hard drive in Finder, you will need to create a partition on the hard drive.
For more information on creating a partition, refer to the following FAQ: https://www.startech.com/faq/hard-drives-general-partition.
A hard drive can be partitioned in Windows using Disk Management. To open Disk Management, complete the following:
Windows 8 and 10
Windows 7
In Disk Management, if the connected hard drive is not yet partitioned, it will show up with solid black bars and the label “Unallocated”. To partition the hard drive, complete the following steps:
Note: The default size will be the entire capacity of the drive, which is recommended if a single partition will be used.
Note: Windows will automatically use the next available letter as default.
Note: Formatting a hard drive will erase all data on the hard drive. Make sure you have any data backed up before continuing.
Refer to the following FAQ for more information on formatting hard drives: https://www.startech.com/faq/hard_drives_general_format.
To create a partition on a new drive in Mac OS, complete the following:
Note: The most commonly chosen format is Mac OS Extended (Journaled).
Note: Formatting a hard drive will erase all data on the hard drive. Make sure you have any data backed up before continuing.
A hard drive can be formatted in Windows using Disk Management. To open Disk Management, complete the following:
Windows 8 and 10
Windows 7
In Disk Management, if the connected hard drive is not yet partitioned, it will show up with solid black bars and the label “Unallocated”. For more information on how to partition a hard drive and why you may want to, refer to the following FAQ: https://www.startech.com/faq/hard-drives-general-partition.
If the hard drive has already been partitioned but not formatted, it will show up in Disk Management with a blue bar, but without a file system associated. To format a hard drive, complete the following:
Note: If you are unsure which option to choose, NTFS is commonly used.
A hard drive can be formatted with the Mac OS Extended file system by using Disk Utility. To format the hard drive, complete the following:
A drive letter can be assigned or changed in Windows using Disk Management. To open Disk Management, complete the following:
Windows 8 and 10
Windows 7
To assign a drive letter in Disk Management, complete the following:
To change a driver letter in Disk Management, complete the following:
Advanced Technology Attachment Packet Interface (ATAPI) is a protocol that allows a greater variety of devices to be connected to a computer than ATA (PATA / IDE and SATA) on its own would allow. ATAPI allows IDE and SATA controllers to support optical drives. ATA on its own doesn't allow for specific functions required by optical drives, such as a "media eject" command or a way for the controller to determine whether media is present in the optical drive. Optical drives include CD-ROM drives, DVD-ROM drives, and Blu-ray players.
You can change your default audio playback device in Sound. To do so, complete the following:
Note: A list of all available playback devices should be displayed.
You can change your default recording device in Sound. To do so, complete the following:
Note: A list of all available recording devices should be displayed.
The Apple A1407 Thunderbolt display may not work right away on some Dell computers. If your Dell computer's BIOS (or UEFI) has the following setting, please make the following change:
Note: This setting may not be available on all Dell systems.
We've identified some compatibility issues with the 27in Apple Thunderbolt display (model: A1407) and our TBT3TBTADAP when used with certain Thunderbolt 3-enabled computers. As a result, the display will not be detected and no video signal can be seen.
We've started to compile a list of compatible and incompatible computers. The lists below are a work in progress and aren't comprehensive. If you'd like to report an incompatible computer, please contact our technical support team to confirm the problem and we'll log the computer model afterward.
Note: TBT3TBTADAP is not compatible with Thunderbolt 4 computers so those systems will be omitted from the list of incompatible computers.
Compatible computers:
Dell Latitude 7285 - tested by StarTech.com
HP x360 1030 G2 - tested by StarTech.com
Lenovo X1 Carbon Gen 5 - tested by StarTech.com
iMac (Retina 5K, 27-inch, 2020)
iMac (Retina 5K, 27-inch, 2019)
iMac (Retina 4K, 21.5-inch, 2019)
iMac (Retina 5K, 27-inch, 2017)
iMac (Retina 4K, 21.5-inch, 2017)
iMac (21.5-inch, 2017)
iMac Pro
Mac Pro (2019)
Mac Pro (Rack, 2019)
Mac mini (2018)
MacBook Air (Retina, 13-inch, 2020)
MacBook Air (Retina, 13-inch, 2019)
MacBook Air (Retina, 13-inch, 2018)
MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports)
MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports)
MacBook Pro (16-inch, 2019) - tested by StarTech.com
MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
MacBook Pro (15-inch, 2019)
MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)
MacBook Pro (15-inch, 2018)
MacBook Pro (13-inch, 2018, Four Thunderbolt 3 ports)
MacBook Pro (15-inch, 2017)
MacBook Pro (13-inch, 2017, Four Thunderbolt 3 ports)
MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)
MacBook Pro (15-inch, 2016)
MacBook Pro (13-inch, 2016, Four Thunderbolt 3 ports)
MacBook Pro (13-inch, 2016, Two Thunderbolt 3 ports)
Incompatible computers:
HP Elite x2 1013 G3
Dell Latitude 7520
Dell Latitude 7310
Dell Precision 3551
Dell Precision 5530
Dell Precision 5540
Dell XPS 13 9300
Dell XPS 15 9570
Dell XPS 17 8700
Dell XPS 17 9700
HP EliteBook 830 G7
HP EliteBook 840 G7
HP Zbook 15 Fury G7
HP Zbook Firefly G7
Huawei MateBook X Pro (2020)
LG 17Z90N-VAA7J
Fujitsu Lifebook U7510
MSI Prestige 15 A10SC
Note: The IP address for a wired connection is called Local Area Connection or Ethernet. The IP address for a wireless connection is called Wireless Network Connection or Wireless.
Note: If you are changing your IP address to access a specific device, minimize the Network Connections window. Complete the steps above, but in step 7, select Obtain an IP address automatically to access the Internet again.
Note: If you are changing the IP address on a physical connection, it will be called “Local Area Connection” or “Ethernet”. If you are changing the IP address on a wireless connection, it will be called “Wireless Network Connection” or “Wireless”.
Note: If you are changing your IP address to access a specific device, minimize the Network Connections window. Complete the steps above, but in step 7, select Obtain an IP address automatically to access the Internet again.
Note: If you are changing the IP address on a physical connection, it will be called “Local Area Connection”. If you are changing the IP address on a wireless connection, it will be called “Wireless Network Connection”.
Note: If you are changing your IP address to access a specific device, minimize the Network Connections window. Complete the steps above, but in step 7, select Obtain an IP address automatically to access the Internet again.
Note: If you are changing the IP address on a physical connection, it will be called “Local Area Connection”. If you are changing the IP address on a wireless connection, it will be called “Wireless Network Connection”.
Note: If you are changing your IP address to access a specific device, minimize the Network Connections window. Complete the steps above, but in step 6, select Obtain an IP address automatically to access the Internet again.
Note: If you are changing the IP address on a physical connection, it will be called “Local Area Connection”. If you are changing the IP address on a wireless connection, it will be called “Wireless Network Connection”.
Note: If you are changing your IP address to access a specific device, minimize the Network Connections window. Complete the steps above, but in step 5, select Obtain an IP address automatically to access the Internet again.
Note: The IP address for a wired connection is called Local Area Connection or Ethernet. The IP address for a wireless connection is called Wireless Network Connection or Wi-Fi.
Note: If you are changing your IP address to access a specific device, minimize the Network window. Complete the steps above, but in step 7, select Using DHCP to access the Internet again.
You can use the ping command to verify the connectivity between two network devices that are IP (Internet Protocol) based.
To ping another network device using a computer running Windows, complete the following:
If the ping is successful, you should receive replies from the address that you are trying to ping. If the ping is unsuccessful, you need to diagnose your network setup further.
To verify if your local network adapter is working, you can ping 127.0.0.1, which is a loopback address. The loopback address is a virtual network port for most operating systems.
You can use the ping command to verify the connectivity between two network devices that are IP (Internet Protocol) based.
To ping a network device using a system that is running OSX, complete the following:
Note: If you do not enter the number of times that you want to ping the IP address, your system will continuously ping the address until you manually stop it. To stop pinging the IP address, press Control + C.
If the ping is successful, you should receive replies from the address that you are trying to ping. If the ping is unsuccessful, you need to diagnose your network setup further.
To verify if your local network adapter is working, you can ping 127.0.0.1, which is a loopback address. The loopback address is a virtual network port for most operating systems.
Adobe Flash-based applications will no longer run as of January 12, 2021. As a result, the original StreamCatcher software is not currently functional and is no longer available for download. StarTech.com has replaced the previous Flash based software with the new StreamCatcher Pro which is now available for free under the Drivers/Downloads section of all supported capture device product pages. Please uninstall the original software and download/install the new StreamCatcher Pro to continue using your StarTech.com capture devices.
More information about Flash support being discontinued is available here from Adobe.
This product features Overcurrent Protection on the downstream USB ports and the device may cut power to peripherals connected to the ports if they exceed the maximum allotted current. The USB ports support the respective rated current in Table A below, however the overall device power output is limited by the host or (if included) power connection.
| Specification | Connector | Output Voltage (VDC) | Rated Current (mA) |
|---|---|---|---|
| USB 1.1 |
USB-A |
4.40 - 5.25 | 500 |
|
USB 2.0 |
USB-A | 4.40 - 5.25 | 500 |
| USB 3.2 (1 lane) | USB-A; USB-C* | 4.75 - 5.50 | 900 |
| USB 3.2 (2 lanes) | USB-A; USB-C* | 4.75 - 5.50 | 1500 |
| BC 1.2 | USB-A; USB-C* | 4.75 - 5.50 | 1500 |
| USB-C (1.5A) | USB-C* | 4.75 - 5.50 | 1500 |
| USB-C (3A) | USB-C* | 4.75 - 5.50 | 3000 |
*USB-C spec supersedes the USB 3.2 spec for current limitations.
If Overcurrent Protection is activated but then the current draw on the downstream device drops back below an acceptable level, the USB device will reconnect. This may result in a continuous connection/disconnection cycle. To stop the cycle, disconnect the device from the product for 15-20 seconds and then reconnect it to a different USB port. If the connection/disconnection cycle occurs again, even when device is connected to a different or higher powered USB port on the product, then the USB device is not compatible with this product.
All StarTech.com product IDs can be identified by a combination of letters and numbers. For example, such as USB2VGAE3 or USB32VGAEH.
Typically, the product ID can be found on the unit itself, but it can also be found on the packaging it came in.
Talk to an Advisor We are always ready to assist you with any questions you may have. Simply choose a support option from below:
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