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Why am I experiencing issues with remote desktop software and USB video adapters?

When you use remote desktop software to access a computer with a USB video adapter, keep the following things in mind:

  • Not all remote desktop software supports multiple monitors.
  • Not all remote desktop software supports monitors that use USB video adapters.
  • If the primary monitor is a monitor that uses a USB video adapter, you might run into problems.  If you do, try to continue to log in as the display might come back once you log in.
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This FAQ applies to these products:
USB2DVI USB2DVIE2 USB2DVIE3 USB2DVIMM6 USB2DVIPRO USB2DVIPRO2 USB2HDMI USB2VGA2 USB2VGADVI USB2VGAE2 USB2VGAE3 USB2VGAMM6 USB2VGAPRO USB2VGAPRO2 USB32DP4K USB32DPES USB32DPES2 USB32DPPRO USB32DVIEH USB32DVIPRO USB32HD4K USB32HDDVII USB32HDE USB32HDEH USB32HDEH3 USB32HDES USB32HDPRO USB32VGAE USB32VGAEH USB32VGAEH3 USB32VGAES USB32VGAPRO USB32VGAV
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