Thanks for ordering from StarTech.com. We’ll do everything we can to make sure you get the products you need, delivered to almost anywhere in the world. Here is some important information you should know, before placing your order.
Free, standard ground shipping is available for orders over 500.00 €, except in the following situations, where shipping is charged at actual cost:
Orders less than 500.00 € before tax are not eligible for free shipping.
Orders received before 3 PM CET will ship the same day, provided the requested product is in stock at the time the order is processed. In some rare situations, large orders that placed late in the day may ship the next morning.
When you receive your shipment, please verify all cartons indicated on the invoice are present. We may not accept liability for shipments claimed as shortage, where the recipient has not signed for the number of cartons received (signing for number of skids or pallets is not acceptable).
Shipping discrepancies, including short shipment requests, need to be submitted within 30 days of receipt for investigation. Shipping discrepancies submitted over 30 days will be investigated at the discretion of StarTech.com.
If your shipment arrives visibly damaged, you can refuse it. Make sure you clearly note the refusal on the carrier delivery receipt, and contact our Customer Service Advisory team within 48 hours of the refusal.
You can also accept the shipment if it appears that only the carton is damaged, and notify our Customer Service Advisors. We reserve the right to not honor claims for external (visible carton damage), unless the damaged shipment is reported to us within 48 hours of delivery.
Unless the shipment is refused due to an error we made, or the package is visibly damaged, a 50 € charge will be applied to the refused shipments.
An item shown as back-ordered is not in stock, but we expect more soon.
If you want to check the status of your back-order:
Please include which item(s) you are inquiring about and the order number.
To cancel or remove back-ordered items from your order, you can log into your account, or contact our Customer Service Advisors by phone 1 800 265 1844 or through live chat.