Support

Product FAQs

The monitor is not getting a signal and there is no error on the monitor. What do I do?

Try the following:

  1. Check that the monitor’s video port works with another source.
  2. Check that the cables between the source and the destination work with other equipment.
  3. Check whether the video adapter works with another source and another destination. NOTE: Thunderbolt 3 to DisplayPort video adapters will require active adapters to convert from DisplayPort to DVI or HDMI.  
|

Additional Resources

This FAQ applies to these products:
CPNTA2HDMI DP2DVI DP2DVI2 DP2DVI2MM6 DP2DVIADAP DP2DVID DP2DVID2 DP2DVIMM10 DP2DVIMM3BS DP2DVIMM6 DP2DVIMM6BS DP2DVIS DP2HDMI DP2HDMI2 DP2HDMIADAP DP2HDMIUSBA DP2HDS DP2HDSW DP2VGA DP2VGA2 DP2VGAMM10B DP2VGAMM15B DP2VGAMM3B DP2VGAMM6 DP2VGAMM6B DVI2DPA DVI2HD DVI2HDMIA DVI2MDPA DVI2VGA DVI2VGACON DVI2VGAE HD2DPVGADVI HD2VGAA HD2VGAA2 HD2VGAE HD2VGAE2 HD2VGAMICRO HD2VID HDMI2DP HDMI2VGA HDVGADP2HD MCHD2VGAA MCHD2VGAA2 MCHD2VGAE MCHD2VGAE2 MDP2DPDVHD MDP2DVI MDP2DVI3 MDP2DVID MDP2DVIMM10B MDP2DVIMM10W MDP2DVIMM3B MDP2DVIMM3BS MDP2DVIMM3W MDP2DVIMM3WS MDP2DVIMM6 MDP2DVIMM6B MDP2DVIMM6BS MDP2DVIMM6W MDP2DVIMM6WS MDP2DVIS MDP2DVIW MDP2HDMI MDP2HDMIUSBA MDP2HDMM3MB MDP2HDMM5MB MDP2HDS MDP2HDSW MDP2HDW MDP2VGA MDP2VGA2 MDP2VGAMM10B MDP2VGAMM10W MDP2VGAMM15B MDP2VGAMM15W MDP2VGAMM3B MDP2VGAMM3W MDP2VGAMM6 MDP2VGAMM6B MDP2VGAMM6W MDP2VGAW MDP2VGDVHD MDP2VGDVHDW MDPHDDVIKIT MDPVGDVHD4K MNHD2VGAE MNHD2VGAE2 SLMPT2HD TB32DP14 TB32DP2 TB32DP2T TB32HD2 TB32HD24K60 VGA2HD2 VGA2HDMIPRO VGA2TV2WAY2 VGA2VID VGAHD2HDMI VID2HDCON VID2VGATV VID2VGATV2
Back to top