Remote User Station for Enterprise IP KVM Switch

There are some quick tests that you can complete to rule out potential issues. You can test to make sure that the following components are working correctly and are not the source of the issue:

• Video and Ethernet cables
• Mouse and keyboard
• Video source (such as a DVR or computer)
• Video destination (such as a monitor or projector)

Note: When you test setup components, you should avoid using video adapters. For example, if you are converting a VGA source to HDMI for use with an HDMI extender, you should use an HDMI source when you test the components.

To test your setup components, try the following:

• Use a different cable, mouse, keyboard, video source, and video destination in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.
• Use the cable, mouse, keyboard, video extender, video source, and video destination in another setup to see if the problem is with the components or the setup.

When you test your cables, it is recommended that you do the following:

• Test each cable individually.
• Use short cables when you are testing.

When you test the video source and video destination, it is recommended that you do the following:

• Test to make sure that the video source and video destination work together without using the KVM extender.
• Test to make sure that the video source and video destination work together at the resolution that you want to use.

Note: In order for your setup to work properly, the video source, extender, and destination all need to support the resolution that you are using.

This device outputs a VGA signal. If you have a display or video destination that uses another type of video connection, there are ways that you can convert the video signal or connection. These options are outlined below and organized by the target connection.

Note: You might need to use more than one converter as part of your solution; however, you should try to use the least number of converters and cables to connect your source and destination. If you have the option to convert to multiple target video connections, choose the option that requires the fewest number of conversions.

DVI-I and DVI-D

When you convert from VGA to DVI, you need to know if you are converting to a DVI-I or a DVI-D connection. For more information about how to identify the type of connection that you need, refer to the following FAQ: https://www.startech.com/faq/video_signal_converters_dvi_interface.

You also need to know which form of DVI that you are using, because DVI-I supports both analog (VGA) and digital (HDMI) signals, while DVI-D only supports digital (HDMI) signals.  

Note: Certain devices may have a DVI-I connection but only support DVI-D signaling. It is important to verify that your DVI-I device supports DVI-I signaling.