StarTech.com

Dual-Monitor USB-C Dock for Windows Laptops - MST - Power Delivery - 4K

Power and charge your laptop through USB Type-C (5Gbps), and create an MST based, dual-monitor workstation

Product ID: MST30C2DPPD

  • Take advantage of USB-C with PD and deliver power to your Windows PC laptop (up to 60-watts) through a single USB Type-C port
  • Connect multiple displays through your laptop’s USB-C port, with support for MST (multi-stream transport) technology
  • Supports dual monitors (DisplayPort and HDMI), a single 4K HDMI display, including HDMI cable, (4096 x 2160p - 24Hz), or a single 4K DP display (3840 x 2160p - 30Hz)
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  • Four USB 3.0 (5Gbps) ports — one USB-C and three USB-A (2x standard, 1x fast-charge and sync)
  • USB-C host port supplies power, video (DP alt mode), and data connectivity to your laptop
  • Supports USB Power Delivery Specification 2.0 (up to 60-watts)
  • Charge your smartphone or tablet quicker, using the always-on USB 3.0 fast-charge and sync port (compliant with USB Battery Charging Specification 1.2)
  • Universal compatibility, works with USB-C equipped PC laptop brands (USB-C port must support DP alt mode and USB Power Delivery)
  • Easy-access 3.5 mm headphone and microphone ports
  • Gigabit Ethernet RJ45 port with Wake-on-LAN (WOL)
  • Includes a 3.3 ft. (1m) USB-C (USB 3.0) host cable
  • Thunderbolt™ 3 data port compatible (the dock connects to a Thunderbolt 3 port at 5Gbps and supports USB Power Delivery to deliver power to your Windows PC laptop)
280,99 € EUR
VAT not included in the price
956+ In stock
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Overview

Here’s a must-have accessory for your USB-C™ equipped Windows® based laptop. This dual-monitor docking station is one of the first to integrate the next-generation USB-C host connector, so you can easily power and charge your laptop through its USB Type-C™ port. Plus, because it supports MST, you can connect dual monitors through a single USB-C cable.  (For a dual-monitor configuration the host laptop must support MST).

A laptop connected to dual-monitors, a keyboard and a mouse using the MST30C2DPPD

With power delivery, MST, dual video (DV), or 4K Ultra HD support, this innovative docking station caters to a range of users, such as IT administrators, designers and animators.

Connect just one adapter to power the dock and your laptop

USB-C is here. It’s the future of universal connectivity, and many new laptops and tablets already feature USB Type-C ports. This versatile laptop dock capitalizes on the full potential of USB Type-C, which simultaneously transfers power, video, and data.

This docking station supports USB Power Delivery (up to a maximum of 60 watts), so you can power and charge your laptop directly through its USB-C port. Because a single power adapter can be used for your dock and laptop, you can reduce clutter at your workstation. Plus, you don’t need to carry or remember an extra power adapter when you’re traveling to or from the office.

Diagram of the dock connected to and powering a laptop using USB Power Delivery

Typical USB Type-A docks restrict video and data to 5Gbps shared bandwidth. This USB Type-C dock allocates data and video traffic separately, so extra bandwidth can be diverted to a particular video or data function, as needed. The USB-C laptop dock offers optimal performance when using multiple monitors and peripherals, so you can get more work done in less time.

Enjoy dual-monitor video output

This versatile dock lets you easily connect dual monitors. With more monitors, you can multitask and increase productivity, by eliminating the hassle of flipping between several open windows.

For dual video, simply connect your 1920 x 1200p DisplayPort and HDMI (cable included) monitors. 

Diagram showing the USB-C docking station connected to a dual monitors

Number of Displays

Video Output Configuration

Maximum Resolution

2

DisplayPort and HDMI

1920 x 1200p (60Hz)

1

HDMI

4096 x 2160p (24Hz)

1

DisplayPort

3840 x 2160p (30Hz)

*Lower resolutions are also supported.

Easily connect a 4K display through USB-C

The USB-C laptop dock features a DisplayPort and an HDMI port, giving you the flexibility to connect your displays as needed. It supports dual monitors or a single high-resolution 4K monitor.

For extra screen space, this dock offers support for the higher 4096 x 2160p resolution, unlike traditional 4K docking stations that only support 3840 x 2160p.

For 4K output, you can connect:

  • A 4K HDMI display at 4096 x 2160p resolution and 24Hz
  • A 4K DisplayPort display at 3840 x 2160p resolution and 30Hz

Diagram showing the USB-C docking station connected to a 4K display

Everything you need to create a full-sized workstation

This full-featured universal docking station offers the ports you need to create a full-sized workstation, including four USB 3.0 ports (including a fast charge-and-sync port and a USB-C port), plus Gigabit Ethernet, audio, and microphone connections.

Unlike USB-C docks that may drop to USB 2.0 and limit Ethernet performance, this dock offers full USB 3.0 and network bandwidth. This provides faster data transfer speeds when using your USB 3.0 peripherals and supports true Gigabit Ethernet network throughput. 

Universally supported

Unlike some proprietary docking stations designed only to work with specific laptop models, this universal laptop dock works with multiple brands. All you need is a laptop’s USB-C port that supports DP alt mode and USB Power Delivery, and you can be up and running quickly. With universal support, you can use this dock with different laptops now, or in the future.

The MST30C2DPPD is backed by a StarTech.com 3-year warranty and free lifetime technical support.

Notes:

  • Ensure your laptop’s drivers, firmware, and operating system are up to date prior to using the docking station.
  • Video output capabilities are dependent on the video card and hardware specification of your connected laptop. Certain video cards have limited MST support, while some monitors will also limit the available resolution. 
  • Not all USB-C ports support the full functionality of the USB Type-C standard. Ensure that your laptop USB-C port supports DP alt mode, as well as USB Power Delivery.
  • Not all Thunderbolt 3 USB-C ports support the full functionality of the Thunderbolt 3 standard. Ensure that your laptop Thunderbolt 3 port supports USB Power Delivery.
  • This docking station provides up to 60W of Power Delivery to charge your laptop. Some laptops may have specific charging requirements such as the full 60W for charging. In the event that your laptop is not charging, simply unplug any peripheral accessories attached to the dock’s USB-C port (on back of dock) and the USB 3.0 (Type-A) charging port (on front of dock) during charging. This will ensure the full 60 W of power is available for charging your laptop.

Applications

An essential accessory for the latest USB-C equipped Windows laptops such as Dell XPS™ 13, Lenovo® ThinkPad™, HP® Spectre, HP EliteBook and HP ProBook

Power and charge your USB-C equipped laptop, using only the dock’s power adapter

Perfect for office workers, graphic designers, animators, engineers, financial professionals, and many more professions

Create a full-size workstation that’s ideal for hot desk and BYOD (Bring Your Own Device) users, or for CYOD (Choose Your Own Device) applications

Technical Specifications

Warranty Information
Warranty 3 Years
Hardware
4K Support Yes
Bus Type USB-C
Chipset ID Cypress - CYPD1122-40
MegaChips - STDP4320
MegaChips - MCDP2850
Cypress - CYUSB3328-88LTXC
Cypress - CYUSB3610-68LTXC
Texas Instruments - PCM2912APJT
Displays Supported 2
Fast-Charge Port(s) Yes
Industry Standards USB Power Delivery Specification Rev. 2.0
USB Battery Charging Specification Rev. 1.2
DisplayPort 1.2 with MST
IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB 3.0 - Backward compatible with USB 2.0 and 1.1
Performance
Auto MDIX Yes
Compatible Networks 10/100/1000 Mbps
Full Duplex Support Yes
Maximum Data Transfer Rate 5 Gbps (USB 3.0)
2 Gbps (Ethernet; Full-Duplex)
Maximum Digital Resolutions Single display - DisplayPort - 3840 x 2160 @ 30Hz
Single Display - HDMI - 4096 x 2160 @ 24Hz / 3840 x 2160 @ 30Hz
Dual displays - DisplayPort or HDMI - 1920 x 1200 @ 60Hz
Type and Rate USB 3.0 - 5 Gbit/s
UASP Support Yes
Connector(s)
Connector Type(s) 2 - USB Type-C (24 pin) USB 3.0 Female
1 - DisplayPort (20 pin) Female
1 - HDMI (19 pin) Female
1 - USB 3.0 A (Fast-Charge, 9 pin, SuperSpeed) Female
2 - USB Type-A (9 pin) USB 3.0 Female
1 - RJ-45 Female
2 - 3.5 mm Mini-Jack (3 Position) Female
Software
OS Compatibility Windows® 7, 8, 8.1, 10
Special Notes / Requirements
Note Not all USB-C ports support the full functionality of the USB Type-C standard. Ensure that your host USB-C port supports USB Power Delivery 2.0 and DP alt mode.
If you are connecting multiple DisplayPort monitors in a daisy chain through the dock's DisplayPort connection, the monitors must support DisplayPort 1.2 and MST
USB 3.0 is also known as USB 3.1 Gen 1; this connectivity standard offers speeds up to 5Gbps
A 4K-capable DisplayPort or HDMI display is required to achieve 4Kx2K resolution
Video output capabilities are dependent on the video card and hardware specifications of your connected host laptop. Certain video cards have limited MST or video support, while some monitors will also limit the available resolution.
For a dual-monitor configuration the host laptop must support MST
This docking station provides up to 60W of Power Delivery to charge your laptop. Some laptops may have specific charging requirements such as the full 60W for charging. In the event that your laptop is not charging, simply unplug any peripheral accessories attached to the dock’s USB-C port (on back of dock) and the USB 3.0 (Type-A) charging port (on front of dock) during charging. This will ensure the full 60 W of power is available for charging your laptop.
System and Cable Requirements A host laptop with an available USB-C port (to ensure full adapter functionality, the host USB-C port must support USB Power Delivery 2.0 and DP alt mode)
Indicators
LED Indicators 1 - Power (Green)
1 - RJ45 Link (Green/Amber)
1 - RJ45 Activity (Yellow)
Power
Center Tip Polarity Positive
Input Current 1.5 A
Input Voltage 100 ~ 240 AC
Output Current 4.5 A
Output Voltage 20V DC
Plug Type N
Power Consumption (In Watts) 90
Power Delivery 60W
Power Source AC Adapter Included
Environmental
Humidity 5%~95% RH (Non-condensing)
Operating Temperature 5°C to 35°C (41°F to 95°F)
Storage Temperature -40°C to 70°C (-40°F to 158°F)
Physical Characteristics
Color Black
Enclosure Type Plastic
Product Height 28 mm [1.1 in]
Product Length 210 mm [8.3 in]
Product Weight 133 g [4.7 oz]
Product Width 90 mm [3.5 in]
Packaging Information
Shipping (Package) Weight 1000 g [35.3 oz]
What's in the Box
Included in Package 1 - USB-C docking station for laptops
1 - USB-C cable [1 m/3.3 ft]
1 - HDMI cable
1 - universal power adapter
3 - power cords (NA/JP, UK, EU)
1 - quick-start guide

Compatibility

View full OS compatibility
Windows® 7, 8, 8.1, 10

Certifications

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Accessories

Product Support

Frequently Asked Questions

Before You Buy

You may have heard of MST hubs, and have been wondering what they are, and whether or not they will work in your setup. 

So what are MST hubs?  MST hubs are devices that take one DisplayPort or Mini DisplayPort video connection, and go to many video connections, usually extra DisplayPort, Mini DisplayPort, DVI or HDMI connections.  This is accomplished through DisplayPort's MST, or Multi Stream Transport function.  MST hubs allow you to mirror / duplicate your monitors so the same window are shown on all of the monitors, or extend your desktop, so that you can have different window on each monitor.

So how can you tell if you can use a MST hub?  MST hubs require that the video card's DisplayPort or Mini DisplayPort output support DP1.2 or greater, which supports MST.  Some MST hubs also specifically require HBR2, or High Bit Rate 2 support.  HBR2 allows for higher resolutions like 4K and up.  You can check whether or not a StarTech.com MST hub requires HBR2 on the individual product pages, under the Technical Specifications tab.

There are a few other important things to note.

  • Video cards can technically support DP1.2, but not support MST or HBR2, so it is important to check with your video card manufacturer that your video card specifically supports DP1.2, MST, and HBR2 (if necessary).

Currently Mac OSX does not support MST hubs, regardless of whether or not the video card does.  This is an operating system restriction, so running Windows on an Apple computer through a program like Bootcamp will allow you to use MST hubs.

Recent versions of DisplayPort include the ability to split to multiple displays from one DisplayPort connection using Multi-Stream Transport (MST).

Although you will be able to connect the MST hub to the Mini DisplayPort (mDP) connection on your Mac, Mac OSX does not support MST for NVIDIA and Intel Graphics Processor Units (GPUs). This results in a mirrored image across the outputs of a MST hub and you will not be able to have multiple independent displays on your Mac.

The limitation of NVIDIA and Intel GPUs lies within Mac OSX. If a different operating system is used, such as Microsoft Windows via Bootcamp, you may be able to use the MST functionality of your Mac.

You cannot use an MST hub to increase the maximum number of displays that a video card supports. For example, if your video card only supports up to three displays, your display limit will still be three displays even if you use an MST hub.

If you have multiple MST hubs connected to the same computer and are experiencing display issues, you should check your video card to make sure that it can support the number of displays that you are using in your setup.

If you use an MST hub in your setup, your video card also needs to be compatible with MST technology. For more information, refer to the following FAQ: https://www.startech.com/faq/mst-hubs-gpu-compatibility.

Yes, you can use this laptop docking station to charge a laptop computer. 

For more information on what the requirements are and about how much power this laptop docking station provides, refer to the product manual.

USB-C is a type of USB connector that is capable of supporting the following:

  • Data transfer speeds up to 10Gbps, if you use USB 3.1.
  • Bi-directional power delivery up to 100W, if both the USB host connection and the device support it.
  • Alternate modes, which deliver different types of data at different speeds. For example, DisplayPort Alternate Mode (DP Alt Mode).

If using Thunderbolt 3 over USB-C, the connection is capable of additional features. For example, Thunderbolt 3 is capable of 40Gbps of total bandwidth. For more information, refer to the following FAQ: https://www.startech.com/faq/thunderbolt-3-port-capabilities.

Not all USB-C ports or devices are capable of supporting all of the features listed above, or all of the features at the maximum capabilities. If you require a specific USB-C feature, your USB host connection, cables, and device must all support the feature that you require. For more information about whether your components support specific USB-C features, refer to the information provided by the manufacturers. 

This USB-C device requires that all of the following components support alternate modes:

  • The USB-C host connection (for example, a computer and its port)
  • The USB-C cable
  • The USB-C device (for example, a hard drive docking station)

If your host device includes a Thunderbolt™ 3 connection, this USB-C device will work with your host device.

For more information about the modes that your setup components support, refer to the information provided by the manufacturers.

To use all of the features of this USB-C device, it is required that all of the following components support USB Power Delivery 2.0 and DisplayPort Alternate Mode:

  • The USB-C host connection.
  • The USB-C cable.
  • The USB-C device (for example, a hard drive docking station).

To check how much power this device requires, visit the product page, and look on the Technical Specifications tab.

For more information about the power delivery capabilities of your other components, refer to the information provided by the manufacturers.

No, one USB-C port (labelled with a laptop icon) is used to connect to the computer, and the other USB-C port is used for data only.

Installation

If your laptop is already connected to the Internet when you connect this laptop docking station to your laptop, Windows may automatically install all but one driver.  You can force Windows to automatically install the last driver through Windows Update. To do so, complete the following:

  1. Press Windows key + R.
  2. Type devmgmt.msc and press Enter.
  3. Under Other devices, right-click the MST30C2DPPD-ETH listing and click Update Driver Software....

If the instructions above do not install the driver for you, refer to the following FAQ: https://www.StarTech.com/faq/laptop-docking-stations-cypress-install-windows-7810.

Before you install the device, make sure that your operating system is current (for example, the most recent service pack is installed).

  1. Navigate to http://www.startech.com/Support and download the latest software. The part number and product ID are on the product packaging.

Note: Windows usually saves the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).

  1. When the download is complete, right-click the zip folder that you downloaded, select Extract All, and follow the on-screen instructions.
  2. In the list of extracted files, right-click the CypressGx3DriverInstaller.exe file and select Run as Administrator.

Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Extract the files using the instructions in step 2.

  1. Follow the on-screen instructions to install the software.
  2. When prompted to, restart your computer.

How to

To confirm that Windows detects your USB device, complete the following:

  1. Press the Windows key+R, type devmgmt.msc, and press Enter.
  2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To confirm that the Mac OS detects your USB device, complete the following:

  1. Click the Apple icon.
  2. Click About This Mac.
  3. Click More Info or System Report.
  4. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

You may need to refresh the System Information page after you plug in your device.  To do so, press Command R with the System Information page open.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

Troubleshooting

If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. 

The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.

Windows 8 / 10

  1. On your keyboard, press the Windows key + X and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows 7 / Vista

  1. Click the Start button and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows XP

  1. On your desktop, right-click the My Computer icon and select Properties.
  2. Click the Device Manager tab.
  3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it.
  4. Right-click the first USB Root Hub device and select Properties.
  5. Click the Power Management tab.
  6. Clear the box next to Allow the computer to turn off this device to save power.
  7. Click OK to apply the setting.
  8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Sometimes an on-board network interface card (NIC) conflicts with a new NIC.  In these cases it is best to disable the on-board NIC.

The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible.  To do this, consult your motherboard manual.

You can also disable any NIC in Windows.  Here is how you do this:

First click Start, or, in Windows 10 and 8, hold down the Windows key and press X.  Then click Control Panel.

Windows 10

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows 8

  1. Click Network and Sharing Center.
  2. On the left, click Change adapter settings.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows 7

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows Vista

  1. Click Network and Sharing Center.
  2. On the left, click Manage network connections.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows XP

  1. Click Network Connections.
  2. Right-click the NIC that you would like to disable and select Disable.

If you are experiencing flickering issues with the MST hub, your monitors may be at a 59 Hz refresh rate. If they are at 59 Hz, you need to adjust the refresh rate to 60 Hz. In order to change your monitor's refresh rate, complete the following:

  1. Right-click anywhere on your desktop.
  2. Click Screen resolution or Display settings.
  3. At the top of the screen, select the monitor that you want to change the refresh rate for.
  4. Click Advanced settings or Display adapter properties.
  5. On the Monitor tab, click the Screen refresh rate drop-down list.

Note: This step may vary depending on your operating system and graphics card.

If the displays connected to your MST hub do not wake up after your computer goes to sleep, change the input on the monitor(s) from Auto to the correct input (for example, DisplayPort or HDMI). This prompts the monitor to send its identification data to the correct port instead of scanning for ports when the signal is lost.

After you select the correct input on the monitor(s), press the Scan button to initiate the handshake (EDID) process. For more information on the Scan button, refer to the following FAQ: http://www.startech.com/faq/mst-hubs-scan-button.

If you set the monitor to the correct video port and press the Scan button and the issue is still not resolved, you need to disable sleep mode on your computer. To disable sleep on a computer running a version of Windows, complete the following:

  1. Open Control Panel.

  2. Click Power Options.

Note: Depending on how you have the View by options set in Control Panel, you might have to click Hardware and Sound to see Power Options.

  1. Click Change plan settings for the plan in use.

  2. For both entries, change Put the computer to sleep to Never.

  3. Click Save Changes.

When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Video cables

  • Video source

  • Video destination

  • Laptop Docking Station

  • USB peripherals

  • Ethernet Connection

To test your setup components, try the following:

  • Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.

  • Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:

  1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

  2. If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

  3. If the device is listed with an error, reinstall the drivers following the instructions on the website.

  4. Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

  5. Check to see if the monitor is being detected by Windows.

For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.

When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.

When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.

Your laptop might not support Power Delivery or might have specific charging requirements. For example, if your laptop requires exactly 60W of power and an adapter consumes some of the 60W, your laptop might not recognize that it is getting enough power.

For more information about Power Delivery, refer to the manufacturer of your hardware.

To output 4K to a DisplayPort display at 30Hz, your monitor must support the resolution and refresh rate. If your monitor also supports 4K at 60Hz (DP 1.2 or higher), you may also need to set the monitor to work at 30Hz. 

To resolve this issue, use the buttons on your monitor to change the DisplayPort settings to DP1.1. For more information about how to change your monitor settings, refer to the website of the manufacturer of your monitor.