Product FAQs


Windows is automatically installing drivers for my fax modem in Windows 8 / 8.1. Do I need to do anything?

By default, the drivers for the USB modem are included in Windows 8 and 8.1. When you plug the adapter into your Windows computer system, wait a few minutes while the driver is installed. When the driver is installed, the USB modem appears under Modems in Device Manager. The USB56KEM3 appears as the LSI USB 2.0 Soft Modem.

To open Device Manager, press the Windows key + X and select Device Manager.

If the driver installation is not successfully installed, you can manually install the driver by completing the instructions in the following FAQ: