CustomerSupport FAQs

Before You Buy

What should I do if my order was delivered damaged?

If you notice damage to the package prior to accepting the package from the courier, complete the following:

  1. Refuse the package and have it sent back to StarTech.com. Inform the courier that this is due to visible damage.
  2. Contact the Customer Service Advisory team as soon as possible to inform StarTech.com that the package arrived damaged.

Note: If you do not report the damaged shipment to StarTech.com within 48 hours of the delivery, StarTech.com reserves the right to not honor claims for external damage (visible carton damage).

If you accept the package but find that the product is damaged contact the Customer Service Advisory team right away and inform them of the damage.

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