Product FAQs

Before You Buy

Everything is hooked up but nothing is working. What should I do?

When you troubleshoot issues with the USB3SSATAIDE, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Disk drive(s)

  • USB port

  • SATA cable (if required)

Note: Optical disk drives (ODD) are not compatible with this adapter.

To test your setup components, try the following:

  • Use the disk drive(s) and SATA cable in another setup to see if the problem is with the components or the setup.

  • Test the USB port with a different USB peripheral.

  • Use a different disk drive(s), SATA cable, and USB port in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your hard drive, make sure that the IDE drive(s) have the jumpers set correctly, and that a partition (for example, NTFS or FAT32) exists on the drive(s).

Note: An independent IDE drive must be set to master.

If you are using multiple drives when you are testing, test each drive independently on the adapter.

Use drives that you know work and complete the following when you configure the jumpers on the IDE drives:

  • If you are using two IDE drives concurrently, make sure that one of the drives is set to master and the other drive is set to slave.

  • If you are using an IDE drive with a SATA drive, you must set the IDE drive to slave.

For more information about the jumper configuration, see the IDE HDD technical specifications.

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