CustomerSupport FAQs

Before You Buy

When will I know if my RMA Request is approved?

RMA requests are reviewed and responded to by email from Monday to Friday. It may take up to one business day for you to receive a reply from StarTech.com.

When your RMA is approved, you will receive an email with your RMA number and instructions on how to return the product. In certain cases, StarTech.com may provide a pre-paid shipping label. This label will be sent to you in a follow-up email, and will come directly from a UPS or FedEx email address.

If you have not received a reply from StarTech.com within one business day, check your spam or junk mail folders.

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