Product FAQs

Before You Buy

What do I do if the keyboard or mouse control is not working?

If the video works on your client computer but the keyboard or mouse is not working with your laptop crash cart adapter, try the following:

  • Make sure that the USB cable on the laptop crash cart adapter is firmly connected to the host computer.
  • If you're using multiple monitors with the host computer, make sure that the VGA cable connected to the laptop crash cart adapter is connected to the primary monitor.
  • Under Keyboard, change the Active emulation type to PS/2.
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