Product FAQs

Before You Buy

Everything is hooked up but nothing is working. What should I do?

When you troubleshoot issues with a USB crash cart adapter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Video cables
  • Video source
  • Computer system
  • USB crash cart adapter

To test your setup components, try the following:

  • Use the video cables, video source, computer, and USB crash cart adapter in another setup to see if the problem is with the components or the setup.
  • Use a different video cable, video source, computer, and USB crash cart adapter in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.
  • Use short cables.

When you test the video cables, video source, and the USB crash cart adapter, it is recommended that you do the following:

  1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager. 
  2. If the device is listed with an error, follow the instructions on the website to reinstall the drivers.

In order for the adapter to work correctly, the software must be installed on your operating system. After the software is installed on your operating system, run the software. The software automatically detects the video source when it is present on the video port.

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