There are known USB controller incompatibilities between the USB3HDCAP capture card and ASMedia and Etron USB controller cards. Intel, AMD, Renesas, and Via, are some of the USB controllers that are confirmed to work with the USB3HDCAP capture card.
Note: When you use a Via USB controller, you may need to get the drivers from Via's website instead of using the drivers that are automatically installed during Windows Update.
If your computer only has ASMedia or Etron USB controllers, you can add a USB 3.0 expansion card to your desktop or laptop to work around this issue.
To check which USB controller you have on a computer running Windows, complete the following: