USB C-multiportadapter - bärbar USB-C-docka till 4K HDMI, 2-ports USB 3.0-hubb, SD/SDHC, GbE, 60W PD Pass-through - USB-C-reseminidockningsstation - USB Type-C/Thunderbolt 3

Om skärmen som är ansluten genom USB-skärmadaptern inte vaknar när datorn har varit i viloläge en längre tid är det antagligen för att Windows automatiskt har stängt av USB-rotnaven för att spara ström. 

Stegen nedan visar hur man konfigurerar USB-rotnaven så att den inte stängs av under viloläge.
 

Windows 8/10

1. Tryck på Windows-knappen + X på tangentbordet och välj Kontrollpanelen.
2. Klicka på Maskinvara och ljud och sedan på Energialternativ.
3. Klicka på Ändra schemainställningar för det schema som du vill ändra.
4. Klicka på Ändra avancerade inställningar.
5. Klicka på plus-tecknet (+) jämte "USB-inställningar" och "Inställning för valbar frånkoppling" för att ta fram fler alternativ och ändra inställningen till Inaktiverad.
6. Klicka på OK för att godkänna inställningen.

Obs.: Du kan behöva koppla ur och återansluta USB-skärmadaptern efter dessa inställningar för att anslutningen ska fungera igen.

Windows 7/Vista

1. Klicka på Start-knappen och välj Kontrollpanelen.
2. Klicka på Maskinvara och ljud och sedan på Energialternativ.
3. Klicka på Ändra schemainställningar för det schema som du vill ändra.
4. Klicka på Ändra avancerade inställningar.
5. Klicka på plus-tecknet (+) jämte "USB-inställningar" och "Inställning för valbar frånkoppling" för att ta fram fler alternativ och ändra inställningen till Inaktiverad.
6. Klicka på OK för att godkänna inställningen.

Obs.: Du kan behöva koppla ur och återansluta USB-skärmadaptern efter dessa inställningar för att anslutningen ska fungera igen.

Windows XP

1. På skrivbordet, högerklicka på ikonen Den här datorn och välj Egenskaper.
2. Klicka på fliken Enhetshanteraren .
3. Utöka USB-styrenheter genom att klicka på pilen till vänster om den.
4. Högerklicka på den första USB-rotnavsenheten och välj Egenskaper.
5. Klicka på fliken Energisparfunktioner .
6. Klicka ur boxen jämte Tillåt att datorn stänger av den här enheten för att spara ström.
7. Klicka på OK för att godkänna inställningen.
8. Upprepa stegen 4-7 om det finns fler enheter i avsnittet USB-styrenheter med "rotnav" i namnet.

Obs.: Du kan behöva koppla ur och återansluta USB-skärmadaptern efter dessa inställningar för att anslutningen ska fungera igen.

Sometimes an on-board network interface card (NIC) conflicts with a new NIC.  In these cases it is best to disable the on-board NIC.

The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible.  To do this, consult your motherboard manual.

You can also disable any NIC in Windows.  Here is how you do this:

First click Start, or, in Windows 10 and 8, hold down the Windows key and press X.  Then click Control Panel.

Windows 10

1. Click Network and Internet.
2. Click Network and Sharing Center.
3. On the left, click Change adapter settings.
4. Right-click the NIC that you would like to disable and select Disable.

Windows 8

1. Click Network and Sharing Center.
2. On the left, click Change adapter settings.
3. Right-click the NIC that you would like to disable and select Disable.

Windows 7

1. Click Network and Internet.
2. Click Network and Sharing Center.
3. On the left, click Change adapter settings.
4. Right-click the NIC that you would like to disable and select Disable.

Windows Vista

1. Click Network and Sharing Center.
2. On the left, click Manage network connections.
3. Right-click the NIC that you would like to disable and select Disable.

Windows XP

1. Click Network Connections.
2. Right-click the NIC that you would like to disable and select Disable.

When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

• Video cables

• Video source

• Video destination

• Laptop docking station

• USB peripherals

• Ethernet connection

To test your setup components, try the following:

• Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.

• Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

• Test each cable individually.

• Use short cables when you are testing.

When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:

1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

2. If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

3. If the device is listed with an error, reinstall the drivers following the instructions on the website.

4. Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

5. Check to see if the monitor is being detected by Windows.

For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.

When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.

When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.

If you disconnect a USB-C power adapter from the multiport adapter while transferring files to or from an attached storage device, it will stop the transfer and may cause file corruption. It is also possible that there will be a loss of function if the power adapter is removed from the adapter while it is in operation. It is important to always follow the disconnection steps listed below.

To discontinue charging the multiport adapter and/or to disconnect an SD card from the device, complete the following:

1. Complete all data transfers over USB to and from the SD card.
2. Disconnect the adapter from the host laptop.
3. Disconnect your laptop’s power adapter from the adapter.
4. Disconnect the HDMI connector, eject SD card and disconnect any USB peripherals as required.

To confirm that Windows detects your USB device, complete the following:

1. Press the Windows key+R, type devmgmt.msc, and press Enter.
2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To confirm that the Mac OS detects your USB device, complete the following:

1. Click the Apple icon.
2. Click About This Mac.
3. Click More Info or System Report.
4. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

You may need to refresh the System Information page after you plug in your device.  To do so, press Command + R with the System Information page open.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

USB-C is a type of USB connector that is capable of supporting the following:

• Data transfer speeds up to 10Gbps, if you use USB 3.1.
• Bi-directional power delivery up to 100W, if both the USB host connection and the device support it.
• Alternate modes, which deliver different types of data at different speeds. For example, DisplayPort Alternate Mode (DP Alt Mode).

If using Thunderbolt 3 over USB-C, the connection is capable of additional features. For example, Thunderbolt 3 is capable of 40Gbps of total bandwidth. For more information, refer to the following FAQ: https://www.startech.com/faq/thunderbolt-3-port-capabilities.

Not all USB-C ports or devices are capable of supporting all of the features listed above, or all of the features at the maximum capabilities. If you require a specific USB-C feature, your USB host connection, cables, and device must all support the feature that you require. For more information about whether your components support specific USB-C features, refer to the information provided by the manufacturers. 

This USB-C device requires that all of the following components support alternate modes:

• The USB-C host connection (for example, a computer and its port)
• The USB-C cable
• The USB-C device (for example, a hard drive docking station)

If your host device includes a Thunderbolt™ 3 connection, this USB-C device will work with your host device.

For more information about the modes that your setup components support, refer to the information provided by the manufacturers.

This USB-C device requires that all of the following components support DisplayPort Alternate Mode:

• The USB-C host connection (for example, a computer and its port).
• The USB-C cable.
• The USB-C device (for example, a hard drive docking station).

To check how much power this device requires, visit the product page, and look on the Technical Specifications tab.

For more information about the modes that your setup components support, refer to the information provided by the manufacturers.