USB-C Dock - 4K Triple Monitor Laptop Docking Station with Dual DisplayPort & HDMI - 100W Power Delivery - USB-C, 4x USB-A Hub - USB 3.1 Gen 1 Type-C Dock - Windows & MacBook

Laptop Docking Station | Mac, Windows® & Chrome OS™ | 2x 4K 60Hz DP + HDMI

Product ID: DK30CH2DEP

1 stars (1 reviews) |
  • FLEXIBLE MONITOR OUTPUTS: This USB-C docking station is a perfect choice for dual or triple monitor setup, supports up to triple 4K display incl. dual 4K 60Hz DisplayPort (DP++/DP) and/or 4K 30Hz HDMI
  • 100W POWER DELIVERY: Power & charge USB-C/Thunderbolt 3 workstation laptops & ultrabooks incl. Lenovo X1, ThinkPad P Series, Dell Latitudes, Precision, XPS 15, HP Spectre, Zbook & MacBook Pro 16
  • FULL FEATURE DOCK: USB-C Dock w/ 3 video outputs (DP & HDMI), 100W PD, 4x USB-A & 1x USB-C, gigabit ethernet, headset port, separate speaker/mic audio ports, K-Slot for security & 1m/3.3' USB-C cable
Your price
$786.99 AUD excl. GST
$865.69 AUD incl. GST

This triple-4K dock for Mac, Windows and Chrome USB-C laptops helps you take productivity to a whole new level. With three 4K video connections, 100W Power Delivery, and 5x USB 3.0 ports, the USB-C dock is perfect for your MacBook, Dell XPS, Chromebook or other USB-C laptop requiring additional ports.  

You can also connect the dock to your USB 3.0 laptop through a USB-A port, using a USB-C to A cable, such as the USB315AC1M(sold separately). Note: Power Delivery to charge your laptop is not available through USB-A, and only dual display is supported. 

Enhance Productivity 

The 4K USB-C docking station lets you create a three-monitor Ultra HD workstation. Connect: 

  • 2x 4K DisplayPort (DisplayLink) at 4096 x 2160 resolution @ 60Hz / 3840 x 2160 @ 60Hz and 
  • 1x 4K HDMI (DP Alt Mode) at 4096 x 2160 resolution @ 24Hz / 3840 x 2160 @ 30Hz 

For high-resolution applications, you can connect the dock to a 5K display at 60Hz, using the two DisplayPort ports. 

100W Power Delivery 

Using a single cable, the USB-C dock will power and charge power-hungry laptops, with up to 100W Power Delivery, and power your peripherals with its 150W power adapter.  

Powerful Connections 

This triple-monitor docking station lets you transform your laptop into a full-sized workstation. It gives you five USB 3.0 ports (1x USB Type-C and 4x USB Type-A incl. 1x Fast-Charge port), a Gigabit Ethernet port, headset jack, and separate 3.5 mm audio and microphone ports. 

Connected Device Transparency with the StarTech.com MAC Address Changer Utility

The DK30CH2DEP, includes a free Windows® application that enables you to better manage your enterprise network security. When you connect to your network through the ethernet port of the dock, the computer’s MAC address is typically not broadcast to the network, as your network only sees the MAC address of the docking station. However, the StarTech.com MAC Address Changer or Cloning software enables the USB-C dock to use MAC address spoofing of the connected Windows laptop rather than the MAC address of the dock itself. This ensures your network administrators have full visibility of each device on the network and can monitor and limit activity accordingly. To request access to our MAC Address Changer utility, please contact our Technical Support Department by phone, live chat, or e-mail.

The TAA compliant DK30CH2DEP is backed by a StarTech.com 3-year warranty and free lifetime technical support.

Applications

  • Ideal for 4K video editing or working with high-resolution graphics
  • Work on multiple documents simultaneously in office applications
  • View multiple monitors at a glance, in financial or investment firms
  • Enhanced Power Delivery (100W) supports power-hungry laptops

Partner Numbers

  • Ingram Micro Australia 4443585
  • UPC 065030879996

Compatibility

  • Windows 10 logo
  • Windows 8 logo
  • Windows 7 logo
  • macOS Mojave (10.14) logo
  • macOS Sierra (10.12) logo
  • Mac OS X El Capitan (10.11) logo
  • Chrome OS logo
  • macOS Catalina (10.15) logo
Windows® 7, 8, 8.1, 10
macOS 10.9 - 10.12, 10.14 - 10.15
Chrome OS™ v55+

Specifications

Warranty Information Warranty 3 Years
Connector(s) Connector Type(s) 2 - DisplayPort (20 pin)
1 - HDMI (19 pin)
2 - USB Type-C (24 pin) USB 3.0 (5Gbps)
1 - USB 3.0 A (Fast-Charge, 9 pin)
3 - USB Type-A (9 pin) USB 3.0 (5 Gbps)
1 - RJ-45
1 - 3.5 mm Mini-Jack (4 Position)
2 - 3.5 mm Mini-Jack (3 Position)
1 - Security Lock Slot
Environmental Operating Temperature 0°C to 40°C (32°F to 104°F)
Storage Temperature -20°C to 60°C (-4°F to 140°F)
Humidity 0~70% RH
Hardware 4K Support Yes
Fast-Charge Port(s) Yes
Displays Supported 3
Bus Type USB-C
Industry Standards USB Power Delivery Specification Rev. 2.0
USB Battery Charging Specification Rev. 1.2
DisplayPort 1.2
IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB 3.0 - Backward compatible with USB 2.0 and 1.1
Chipset ID DisplayLink - DL-6950
Genesys Logic - GL3523
Genesys Logic - GL3523S
Texas Instruments - TPS65982
Parade Technologies - PS176
Packaging Information Shipping (Package) Weight 3.6 lb [1.7 kg]
Package Length 12.6 in [32 cm]
Package Width 6.3 in [16 cm]
Package Height 3.1 in [80 mm]
Performance Maximum Data Transfer Rate 5 Gbps (USB 3.0)
2 Gbps (Ethernet; Full-Duplex)
Maximum Digital Resolutions 1x HDMI (DP Alt Mode) - 4096 x 2160p @24Hz / 3840 x 2160p @30Hz
2x DisplayPort (DisplayLink) - 4096 x 2160p @60Hz / 3840 x 2160p @60Hz

1x 5K DisplayPort using 2 DP video ports - 5120 x 2880 @60Hz

Lower resolutions are also supported. For example, if the max is 3840 x 2160p (4K), it also supports 2560 x 1600p and 2560 x 1440p.
Type and Rate USB 3.0 - 5 Gbit/s
UASP Support Yes
Compatible Networks 10/100/1000 Mbps
Auto MDIX Yes
Full Duplex Support Yes
Physical Characteristics Color Black & Silver
Material Plastic
Product Length 10.6 in [27 cm]
Product Width 3.2 in [82 mm]
Product Height 1.3 in [3.4 cm]
Weight of Product 13.5 oz [382 g]
Power Power Source AC Adapter Included
Power Delivery 100W
Input Voltage 100 - 240 AC
Input Current 2.5 A
Output Voltage 20V DC
Output Current 7.5 A
Center Tip Polarity Positive
Plug Type N
Software OS Compatibility Windows® 7, 8, 8.1, 10
macOS 10.9 - 10.12, 10.14 - 10.15
Chrome OS™ v55+
Special Notes / Requirements Note Not all USB-C ports support the full functionality of the USB Type-C standard. Ensure that your host USB-C port supports USB Power Delivery 2.0 and DP alt mode.
System and Cable Requirements USB-C enabled computer with an available USB Type-C port
Note 4K resolution is supported on all 3 video ports. A 4K-capable display is required to achieve 4Kx2K resolution
If connected to a USB 2.0 host port, or if using a USB 2.0 host connection cable, performance may be limited (USB 3.0 host cable included)
USB 3.0 is also known as USB 3.1 Gen 1; this connectivity standard offers speeds up to 5Gbps
5K resolution is supported by connecting the two DisplayPort video ports to a single 5K display. A 5K-capable display is required to achieve 5K (5120 x 2880 60Hz) resolutions
The dock connects to the USB-C port on your laptop. The dock can also be connected to the USB-A port on laptops using a USB-C to A cable, sold separately, but only dual display is supported, and Power Delivery to charge your laptop is not available through USB-A
What's in the Box Included in Package 1 - Docking Station
1 - USB-C Cable
1 - Universal Power Adapter (NA/JP, ANZ)
1 - User Manual
1 - Anti-Slip Rubber Pads

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Drivers/Downloads

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Driver(s):

Firmware

Manual(s):

Datasheet

Product Support

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Frequently Asked Questions

Before You Buy

Yes, you can use this laptop docking station to charge a laptop computer. 

For more information on what the requirements are and about how much power this laptop docking station provides, refer to the product manual.

Installation

Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.

To allow the software, follow these steps after you've completed installation on your Mac:

  1. Open System Preferences.
  2. Open Security & Privacy.
  3. Click the Allow button near the bottom of the General tab.

Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.

Troubleshooting

If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted. 

To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.

Internet Explorer 9 and later

Note: Earlier versions of Internet Explorer do not use hardware acceleration.

  1. Click the Start button.
  2. Open Control Panel.
  3. Click Network and Internet.
  4. Click Internet Options.
  5. Click the Advanced tab.
  6. Browse to the Accelerated graphics screen.
  7. Select the Use software rendering instead of GPU rendering check box.
  8. Click Apply.
  9. Restart your computer.

Mozilla Firefox

  1. Open Firefox.
  2. Press the Alt key.
  3. Click Tools and Options.
  4. Click the Advanced icon.
  5. Click the General tab.
  6. Under Browsing, clear the Use hardware acceleration when available check box.
  7. Click the OK button.
  8. Restart your web browser.

Google Chrome

  1. Open Google Chrome.
  2. Click the Options icon (it has three horizontal lines on it).
  3. Click Settings.
  4. Click Show advanced settings.
  5. Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box.
  6. Restart your web browser.

Microsoft Office 2013 / 2010

  1. Open any program in Microsoft Office (for example, Microsoft Word).
  2. Click the File tab.
  3. In the menu on the left side of the screen, click Options.
  4. Click Advanced.
  5. Under Display, select the Disable hardware graphics acceleration check box.
  6. Close and restart all of the Microsoft Office programs that you had open.

Windows 10 / 8

  1. Press the Windows key +X.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a high-contrast theme.

Windows 7 / Vista 

  1. Click the Start button.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a non-Aero theme. Ideally, you should select a basic and high-contrast theme.

Windows XP

  1. Click the Start button.
  2. Open the Control Panel.
  3. Select Display.
  4. Click the Settings tab.
  5. Click Advanced.
  6. Click the Troubleshooting tab.
  7. Move the Hardware Acceleration slider to None.
  8. Restart your computer.

Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters. Connecting to a DisplayLink-powered Product may cause the Display(s) to output a blank screen. If you experience this problem, follow these steps:

  1. Update computer to the latest version of macOS 10.15
  2. Permit Screen Recording by following these steps: macOS Catalina 10.15: Screen Recording permission (external link)
  3. Enable the DisplayLink Kernel Extension by following these steps: macOS 10.13, 10.14 and 10.15: Video functionality not enabled (external link)
  4. If the problem persists, try installing the DisplayLink Manager Application (external link). Be sure to run the application after installation and select “Launch automatically after logging-in” for it to start automatically every time you log-in.

When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Video cables

  • Video source

  • Video destination

  • Laptop docking station

  • USB peripherals

  • Ethernet connection

To test your setup components, try the following:

  • Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.

  • Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:

  1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

  2. If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

  3. If the device is listed with an error, reinstall the drivers following the instructions on the website.

  4. Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

  5. Check to see if the monitor is being detected by Windows.

For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.

When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.

When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.

Compliance and safety

Compliance letters

Safety Measures

  • If product has an exposed circuit board, do not touch the product under power.
  • If Class 1 Laser Product. Laser radiation is present when the system is open.
  • Wiring terminations should not be made with the product and/or electric lines under power.
  • Product installation and/or mounting should be completed by a certified professional as per the local safety and building code guidelines.
  • Cables (including power and charging cables) should be placed and routed to avoid creating electric, tripping or safety hazards.
*Product appearance and specifications are subject to change without notice.

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(1 Stars)

Very little Mac support

By: bradc - 08/19/2020
This dock does not support clamshell mode (closing your laptop while using external monitors) and you cannot calibrate monitors that use DisplayPort (so forget about using dual displays since it only has one HDMI out). For a dock this price, you would expect it to be perfect, but every time an issue is raised or a feature is missing they blame Apple or say "It is planned, but we don't have a timescale for releasing it" If all you want is an expensive way of adding a bunch of USB ports to your mac, this will work (but I suggesting finding a cheaper one on Amazon).
| Helpful?
Malcolm, Customer Support on 19/08/2020 3:55:23 PM
Drivers are developed by DisplayLink, the maker of the chip used in this docking station. Certain limitations are as result of OS constraints, and some may be resolved through a future OS or driver update. We apologize certain features aren't currently available in our dock, but please check our latest driver downloads in case this changes with a future driver release by DisplayLink.
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