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What is the warranty process at StarTech.com?
If you have a defective StarTech.com product that’s still covered under warranty, we will replace it for you at no charge. To find out if your product is still under warranty, click here.
Note: The replacement policy does not cover products damaged as a result of an accident, abuse, misuse, natural or personal disaster; or any unauthorized disassembly, repair, or modification.
How does the StarTech.com replacement process work?
We offer two options for replacing defective products:
We will ship out a replacement unit within 2-5 business days of receiving the original unit, if the product is still within the warranty period and deemed defective by a Technical Advisor.
Need a replacement product sooner? We can ship it right away, as a cross-ship option is available 1. This option requires payment by credit card for the replacement unit in advance, which will be fully refunded within 2-5 business days of receiving the returned unit.
Note: Shipping time vary by destination
Can I return a non-defective product for a refund?