Customer Support FAQs

Why can’t I get a shipping cost for my online order?

To see if ships to your country, see the What countries does ship to FAQ. If you are shipping to a country not on the list, we will not be able to fulfill your order. If you are shipping your order to a location outside of Canada, the United States, or Europe, your order ships from the shipping center in the United States and shipping costs may not be generated through the website. After you place your order, the Customer Service Advisory team will email you the shipping cost and await your approval before processing the order.

Back to top