1-Port Serial-to-IP Ethernet Device Server - RS232 - DIN Rail and Surface Mountable - Aluminum

Connect to, configure and remotely manage an RS-232 serial device over an IP network

Product ID: NETRS2321P

3.8 stars (4 reviews) |
  • Rugged aluminum housing delivers reliable performance
  • Fast, 460.8Kbps baud rate
  • Mounts to a surface or on a DIN rail, with a built-in mounting bracket and included DIN rail clips
Your price
$344.99 AUD excl. GST
$379.49 AUD incl. GST

This 1-port serial device server is an effective serial-over-IP solution that lets you connect to, configure, and remotely manage an RS232 serial device over a LAN (Local Area Network).

For more control options, the device server is compatible with the free, StarTech.com  (NETRSAPP). When coupled with the NETRS2321P, this handy application for iOS, Android, and Chrome Browser lets you build a custom serial control interface that’s tailored to your specific application. 

Access your serial devices remotely

The versatile device server is designed to function seamlessly with your integrated serial ports, while offering baud rates faster than many other device servers (up to 460.8Kbps).The device server provides the tools you need to communicate with remote RS-232 devices as if they were directly connected.

Flexible setup and operation

It offers versatile browser-based or Virtual COM port software configuration for customizing the device to suit your application. Plus, the software communicates directly with the device server, so it can be used in Virtual Machine (VM) environments if you have multiple VMs sharing the same set of hardware.

The device server also offers remote Telnet configuration and support for IP, HTTP, ICMP, DHCP, ARP, TCP and UDP protocols.

Aluminum housing provides durability you can count on

With a sturdy aluminum housing and DIN rail or surface mounting brackets, the serial device server provides a durable remote serial interface for industrial automation, security, Point of Sale and many other applications.

Download the application software and manage your serial devices with ease

Download the StarTech.com serial control software from the Apple App Store, the Google Play™ Store, or the Chrome Web Store.

Apple App Store Logo

Google Play App Store Logo

Chrome Store Logo

The NETRS2321P is backed by a StarTech.com 2-year warranty and free lifetime technical support.

Applications

  • Manufacturing (CNC machinery, process control equipment, bar code scanners, serial printers)
  • Security (UPS control, access key panels, video cameras, card readers)
  • Environmental Control (lighting, temperature, clocks)
  • POS (credit/debit card readers, receipt printers, bar code scanners, cash registers, scales)
  • Hospital (monitoring equipment, nurses' stations)
  • Hotel Front Desk (serial printers, bar code scanners, keyboard, mouse, receipt printer, credit/debit card reader)
  • Hospitality/Restaurant (credit card/debit card reader, serial printers)

The StarTech.com Advantage

  • Access a serial device from anywhere with an IP-based connection
  • Mount on DIN-rails or on a wall with the attached mounting brackets
  • Suitable for harsh environments with a rugged, aluminum enclosure

Partner Numbers

  • Ingram Micro Australia 2503075
  • UPC 065030851459

Compatibility

  • Windows 7 logo
  • Windows 8 logo
  • Windows 10 logo
  • Windows Server 2012 logo
  • Windows Server 2016 logo
  • Windows Server 2019 logo
Windows® 2000, XP, Vista, 7, 8, 8.1, 10
Windows Server® 2003, 2008 R2, 2012, 2012 R2, 2016, 2019

Linux: The included software does not support Linux to emulate a local COM port. Linux users would need to use Telnet.

Specifications

Warranty Information Warranty 2 Years
Connector(s) 1 - External Ports RJ-45
DB-9 (9 pin, D-Sub)
Environmental Operating Temperature 0°C to 60°C (32°F to 140°F)
Storage Temperature -10°C to 70°C (14°F to 158°F)
Humidity 0~90% RH (Non-condensing)
Hardware Ports 1
Interface Serial
Indicators 1 - LED Indicators Ready
Link / Act
Tx / Rx
Packaging Information Package Height 2.4 in [62 mm]
Package Length 6.9 in [17.6 cm]
Shipping (Package) Weight 14.7 oz [416 g]
Package Width 5.7 in [14.6 cm]
Performance Serial Protocol RS-232
Max Baud Rate 460.8 Kbps
Data Bits 5, 6, 7, 8
Flow Control RTS/CTS, None
Parity Even, Odd, None
Stop Bits 1, 1.5, 2
Compatible Networks 10/100 Mbps
Auto MDIX Yes
Supported Protocols DHCP, TCP/IP, UDP, HTTP, ICMP, ARP, Telnet
Physical Characteristics Weight of Product 3.2 oz [92 g]
Color Black
Material Aluminum
Product Length 3.4 in [86 mm]
Product Width 2.1 in [53 mm]
Product Height 0.9 in [23 mm]
Power Power Source AC Adapter Included
Input Voltage 100 - 240 AC
Input Current 0.36 A
Output Voltage 12V DC
Output Current 1.6 A
Center Tip Polarity Positive
Plug Type M
Power Consumption (In Watts) 19.2
Software OS Compatibility Windows® 2000, XP, Vista, 7, 8, 8.1, 10
Windows Server® 2003, 2008 R2, 2012, 2012 R2, 2016, 2019

Linux: The included software does not support Linux to emulate a local COM port. Linux users would need to use Telnet.
What's in the Box 1 - Included in Package Serial over IP Device Server
DIN Rail Kit
Universal Power Adapter (NA/JP, EU, UK, ANZ)
Instruction Manual

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Drivers/Downloads

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Driver(s):

Manual(s):

Datasheet

Product Support

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Frequently Asked Questions

Installation

VCOM cannot be run as a service. A user must be logged in to launch the software.

VCOM is software provided to create a virtual serial port on your computer using the serial over IP. When you set it up properly, the network serial devices operate as though they are connected to a physical serial port.

Before you continue, make sure that your computer can communicate with the network serial device over your network. For more information, refer to the following FAQ: www.startech.com/faq/serial_ip_networking_issues.

Install software

Before you configure the VCOM software, make sure that you have downloaded and installed the latest software from the StarTech.com website. To download the driver, navigate to http://www.startech.com/Support and enter the part number.

Configure the software

When you have configured your setup so the network serial device can be pinged on the same subnet as the computer, click Search in VCOM to use the software to detect the network serial device. If the network serial device is on a different network than your computer, you can click Search by IP and enter a range of IP addresses to search by.

To configure each network serial device individually, select the device and click Configure.

You can use the VCOM software to do any of the following:

  • In Administrator, you can change the IP configuration of the unit.
  • In UART, you can configure the serial port settings. Typically, you only modify these settings if the unit is going to be a serial client in an IP serial extender setup.
  • In TCP, you can configure the client or server mode. For basic operation in VCOM, you need to set the serial device unit to Server. You do not need to configure anything to use the serial network device in UDP mode.

When you have correctly configured the network serial device for your network, you must map a COM port in VCOM to use the serial port on the network serial device. To map the COM port, complete the following:

  1. Click COM Mapping Add.
  2. Select the network serial device from the list.
  3. If necessary, change the COM number.
  4. Press OK.

The COM mapping should now appear in the list. For more information about how to verify the COM mapping in Windows, see the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=serial#com-port-listing-windows.

Before you continue, make sure that your computer can communicate with the network serial device over your network. For more information, refer to the following FAQ: www.startech.com/faq/serial_ip_networking_issues.

To set up your network serial device, you will need to install and configure the included software. To install the driver software, complete the following:

  1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support) and enter NETRS2321P in the Search by Product Number box.

Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).

  1. Once the download is complete, right-click the zip folder that you downloaded, select Extract All, and follow the on-screen instructions.
  2. In the list of extracted files, right-click the vcomsetup.exe file and select Run as Administrator.
  3. Follow the on-screen prompts to complete the installation.

To configure the software to add a virtual COM port to your computer, complete the following:

  1. Open VCOM from the Start Menu or Desktop.
  2. Click Search.
  3. Double-click on the server in the list. The NETRS2321P should now show under Device Info.
  4. In the left pane, click on COM Mapping.
  5. Click Add.
  6. Select the server in the list.
  7. You can leave the default settings. You can modify the COM number if necessary.
  1. Make sure that the NETRS2321P is on the same network as your computer.
  2. In an Internet browser, enter the IP address of the unit. The default IP address is 10.1.1.1.
  3. In the user name field, enter the user name.  The default user name is admin.
  4. In the password field, enter the password.  The default password is admin.

Troubleshooting

In order for the serial device and your computer to communicate to each other, they both need to be on the same physical network and the same subnet.

To connect your serial device and your computer to the same physical network, plug both devices into the same router. 

Typically, in order for devices to be on the same subnet, the first three numbers of the IP address must match. The fourth number of the IP address must be different, as two devices cannot have the same IP address. For example, if your computer’s IP address is 192.168.0.1, then the subnet is 192.168.0.XXX. You can replace the XXX with any number, as long as it is not currently in use by another device.

To check whether or not an RS-232 serial port is working, perform an RS-232 loopback test by doing the following:

  1. If your serial port is not female, convert it by taking a female/female cable or gender changer and plugging it into the serial port.
  2. Take a metal paperclip or wire and cross pins 2 and 3. If you look closely at the female end, the pins should be numbered.
  3. Open a telnet session on the COM port number of the device that you are testing. To find out the COM port number, refer to the following FAQ: https://www.startech.com/faq/com-port-listing-windows.

Note: To open a telnet session on the COM port, you need a telnet client like PuTTY or Hyper Terminal. Windows XP comes with Hyper Terminal.

  1. When the session is open, anything you type into it you should see. The loopback test fails when you cannot see what you are typing.

If the loopback test fails, make sure that the serial cable or gender changer that you are using works and that the adapter is in the correct port. 

You can check multiple ports at the same time by opening multiple sessions, putting the loopback adapter on one port, and trying to type into each session.  When you can see what you are typing, you know that the COM port is working and you can see which port number the physical serial port is. Close the window for the port that you just tested to speed up the testing of the remaining serial ports.

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This device's default static IP address is 10.1.1.1.

To reset the NETRS2321P to the default factory settings, complete the following:

  1. Turn on the IP Device Server and wait for the Ready light to illuminate.
  2. Press and hold the Load Default button for more than 3 seconds but less than 10.

How To

To troubleshoot this issue, you can try the following:

  • Ping the serial device.
  • Connect the serial device directly to the computer and ping the device.
  • Connect to the web interface (if there is one) or connect using the included software.

Before you begin, make sure that the serial device is on the same network and subnet. For more information, see this FAQ: http://www.startech.com/faq/serial_ip_networks_and_subnets.  If the device starts with an IP address that is not on your subnet, change your IP address to match the subnet being used before you continue.

Ping the serial device

If the serial device and your computer are on the same network and subnet, try pinging the device. 

To ping the device using a computer that is running a version of Windows XP, do the following:

  1. Click Start.
  2. Click Run.
  3. Type ping <IP address> and press Enter. For example, ping 192.168.0.20.

To ping the device using a computer that is running a version of Windows Vista or Windows 7, do the following:

  1. Click Start.
  2. Click Accessories.
  3. Click Command Prompt.
  4. Type ping <IP address> and press Enter. For example, ping 192.168.0.20.

To ping the device using a computer that is running a version of Windows 8, do the following:

  1. Press the Windows key + X.
  2. Click Run.
  3. Type cmd and press Enter.
  4. Type ping <IP address> and press Enter. For example, ping 192.168.0.20.

To ping the device using a computer that is running a version of Mac OS, do the following:

  1. Double-click the hard drive.
  2. Double-click Applications > Utilities > Network Utility.
  3. Click the Ping tab.
  4. Enter the IP address in the Please enter the network address to ping field.
  5. Enter the number of packets that you want to test with.

If you receive replies from the IP address, then you can see the device on the network and the issue is with something else.

Connect the serial device directly to the computer

To connect the serial device directly to the computer that you are troubleshooting with, complete the following:

  1. Use a crossover Ethernet cable to connect the device and the computer.
  2. Try pinging the device again.
  3. If you cannot ping the device, use a different computer, Ethernet cable, and serial device (if one is available).

Note: The second computer will need to be on the same network and subnet as the serial over IP device.

  1. If you still cannot ping the device, contact support.

Make sure that you are working in a secure environment

  1. Unplug the connection between your modem and your router. 
  2. Disable any firewalls (especially Windows Firewall), antivirus programs, and security programs that are currently running. 
  3. Try accessing the web interface (if the device has one) or try to connect using the included software.

If you still cannot connect to the device's web interface or by using the included software, contact support.

If you can access the web interface or connect using the included software, one at a time turn on your firewalls, antivirus programs, and security programs. Each time that you turn on software and cannot connect to the web interface or by using the included software, add an exception for the serial device to what you last re-enabled.

Before You Buy

Virtual COM port

One of the most common applications of a network serial device is to use it to make a standard serial device accessible on a network. To do this, you need to connect a standard serial device to the DB-9 port on the network serial device. Next you need to connect the network serial device to a TCP/IP network using an Ethernet connection, and then install software on a client machine in order to access the network serial device. The software on the client machine communicates with the network serial device and creates (maps) a virtual COM port on your computer system. The virtual COM port is identical to a physical COM port and can be used in the same way.

Serial IP extender

You can use two network serial devices to extend a serial connection over a TCP/IP network. To do this, you need to configure one serial device as a client and the other as a server. The client and server are configured to transmit and receive data to their respective IP addresses and TCP ports. The serial settings must match for all connected serial devices, including the UART on both units. Depending on the serial device that you are using, you can use the provided software or the web interface to set the configurations.

UDP to serial adapter

You can use a network serial device to translate UDP data to a standard serial connection. The serial device is configured to listen for UDP traffic from specific IP addresses and ports, and will asynchronously transmit the data out of the serial port on the device. To do this, you need to configure UART on the network serial device to match the specifications of the serial receiver.

Compliance and safety

Compliance letters

  • WEEE
    • Language: English
  • RoHS
    • Language: English

Safety Measures

  • If product has an exposed circuit board, do not touch the product under power.
  • If Class 1 Laser Product. Laser radiation is present when the system is open.
  • Wiring terminations should not be made with the product and/or electric lines under power.
  • Product installation and/or mounting should be completed by a certified professional as per the local safety and building code guidelines.
  • Cables (including power and charging cables) should be placed and routed to avoid creating electric, tripping or safety hazards.
*Product appearance and specifications are subject to change without notice.

Customer Reviews

(4 reviews)
3.8 out of 5 stars
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(4 Stars)

Over all device works well.

By: John02 - 04/21/2016
This worked well for us. The instruction could be better. But if you have setup IP addresses before the web tool is very easy to use.
| Helpful?
(1 Stars)

By: BrianS - 07/25/2019
| Helpful?
Matt, Customer Support on 26/07/2019 3:34:11 PM
Hello Brian, We're sorry to hear about the difficulties you're experiencing with our NETRS2321P. This unit should not need to be reset and we'd like to look into this further with you. Please contact us at www.startech.com/support where our Technical Advisors are available 24-hours a day, 5-days a week to provide support.
(5 Stars)

Easy to use and install

By: ryan2019 - 10/22/2019
Worked out of the box connecting it to an alarm system.
| Helpful?
(5 Stars)

Works really well

By: LA9AKA - 11/11/2019
I had an issue with the first adapter, I could not update the firmware. But customer support was beyond excellent, and a new adapter was shipped to me. The adapter works right out of the box, and setup was easy and straight forward.
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