PCI Express HD Video Capture Card 1080p30 – HDMI / DVI / VGA / Component

A Windows 10 update may prevent a Capture Device from being detected by your Computer. Enabling access to your Camera and Microphone will resolve this issue.

To enable access to your Camera:

1. Click the Start icon.
2. Click the Settings icon.
3. Click the Privacy tile.
4. Click Camera.
5. Locate the slider that says Let apps use my camera. Toggle this slider to the On position.

To enable access to your Microphone:

1. Click the Start icon.
2. Click Settings icon.
3. Click Privacy tile.
4. Click Microphone.
5. Locate the slider that says Let apps use my microphone. Toggle this slider to the On position.

When you troubleshoot issues with a video capture device, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

• Video cables

• Video source

• Video capture device

To test your setup components, try the following:

• Use the video cables, source, and capture device in another setup to see if the problem is with the components or the setup.

• Use a different video cable, source, and capture device in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

• Test each cable individually.

• Use short cables when you are testing.

When you test the video cables and source with the video capture device, make sure that the following is true:

• Other video destinations work with the same video source. For more information, visit http://www.startech.com/faq/video_capture_cards_source_compatibility.

• Adapters and extenders are kept to a minimum.

• The video source is not copyright protected (for example, HDCP).

• The video standard (for example, NTSC, PAL, HDMI, and so on) of the video source matches the Technical Specifications of the video capture device.

To check if the video capture device is detected in Windows^®, complete the following:

1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager. Check to see if your device is listed under Sound, video and game controllers.

2. Do one of the following:

• If you do not see the video capture device in Device Manager, for more information, visit https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#pci-pcie-cannot-boot-os-or-detect-windows
  or https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

• If the device is listed with an error, follow the instructions on the Support tab on the StarTech.com product page to reinstall the drivers. 

When you test the video capture device on your computer, make sure that the driver and capture software is installed on your system for your adapter. Some cards may be able to support third party software, however, support is limited. For more information, visit https://www.startech.com/faq/video-capture-cards-third-party-software.

Note: The USB3HDCAP requires a compatible USB 3.0 card.

Before you begin to troubleshoot StreamCatcher, make sure that you have tried to troubleshoot the video capture device by referring to the following FAQ: www.startech.com/faq/video_capture_cards_general_troubleshooting.

If you are unable to display or record video, complete the following in Device Settings:

• Make sure that the input that you are trying to record or display is selected in Video Source.

• Make sure that the video standard is set correctly for your region (for example, NTSC for North America, PAL for Europe, and so on).

• If your audio is not working, make sure that you selected the correct audio source in Audio Source.

If the recorded video is poor quality, navigate to Record Settings and change the following settings to best suit your setup:

• Record Resolution

  • High
  • Low

• Record Mode

  • VBR (Variable Bit Rate) adjusts the bit rate based on the complexity of the video and saves space.
  • CBR (Constant Bit Rate) maintains the same bit rate regardless of complexity and offers the best recording quality.

• Record Quality

  • The VBR quality level increases from 1 to 10, with 10 being the highest quality level.
  • The CBR quality level goes from 2 Mbps to 16 Mbps, with 16 Mbps being the highest quality level. 

If you are experiencing any issues with streaming, make sure that the following is true:

• The target IP address is correct.

• The correct protocol is selected.

• You tested a low resolution and low bit rate to get the best performance.

1. Open a web browser and navigate to https://www.youtube.com/live_dashboard.
2. Under Encoder setup, copy the Server URL from the bottom of the page.
3. Add a slash mark and your stream name or key to the end of the URL (for example, rtmp://a.rtmp.youtube.com/live2/USERACCOUNT-8033.d1fj-m8d7-ds8y-41qj).
4. Copy the RMTP link (you will need it to complete step 8).
5. Open Stream Catcher.
6. Click Settings > Streaming Settings.
7. In the Streaming Protocol Type drop-down menu, click RTMP.
8. In the Streaming Public URL field, paste the link that you copied in step 4.
9. On the Stream Catcher home page, click the blue record icon.

Digital Visual Interface (DVI) is a video display interface that can contain different types of signaling, based on the application. DVI cables and ports are created using different connector types to identify what application they are intended to be used in. The connector types are identified by the number of pins on the DVI connector. DVI comes in the following five different connector types: 

• DVI-A (17 pin).
• DVI-D Single Link (19 pin).
• DVI-D Dual Link (25 pin).
• DVI-I Single Link (23 pin).
• DVI-I Dual Link (29 pin).

Single and Dual link DVI indicate the maximum resolution capabilities of the video source or video destination. The maximum resolutions are Single Link (1920 x 1080 @ 60Hz) and Dual Link (2560 x 1600 @ 60Hz).

Note: The maximum resolution of your video source and video destination are ultimately determined by the technical specifications of the devices. The connector type is not a definitive indicator of the maximum resolution.

DVI-A carries only analog (for example, VGA) with no digital component. DVI-D carries only digital video (for example, HDMI) with no analog component. DVI-I combines DVI-A and DVI-D connections to include both analog and digital components. A DVI-I port may be on either your video source or display, but whether or not a display carries either or both analog and digital sources depends on the technical specifications of your device.

Although you may be able to plug in all of the connectors used for video standards associated with video capture cards/cables, you may still encounter issues that may prevent the video from being captured correctly.

About copyright protection

Some video sources implement copyright protection when you are plugging into a non-display device. Examples of copyright protection include the following:

• High Definition Content Protection (HDCP). This type of copyright protection is included with DVI and HDMI^® and can appear as a video error or blank screen. HDCP may also appear on the screen.

• Analogue Content Protection (ACP). This type of copyright protection is included with analogue video (for example, composite, s-video, or component). ACP can appear as a brightness pulsing up and down.

Copyright protection cannot legally be bypassed, and StarTech.com does not offer any products that do so.

Using video adapters

It is possible to passively convert video signals to different connector types, but the video standards will not always match between the video source and video destination. You may need to actively convert from one video type to another to ensure that the correct conversion is being made. When a passive converter is not available, most video standards can be converted with active converters.

Examples of incompatible passive conversions include the following:

• VGA source to composite or component (RCA) video, or composite or component (RCA) video to VGA.
• Composite (RCA) source to s-video.
• VGA to DVI-D and DVI-D to VGA.

Note: S-video to composite can be passively converted. DVI-I/DVI-A and VGA can be used bidirectionally.

About output resolution

If your video source has the ability to change resolutions (for example, a computer), it may be possible to send an incompatible resolution. To verify that the correct resolution is being used, navigate to www.StarTech.com and click the Technical Specifications tab for your product. Make note of the Industry Standards and Maximum Resolution specifications.

In the operating system's display management, you can adjust your video source to match or go below the maximum resolution and if possible, the refresh rate of your capture card.

Due to High-bandwidth Digital Content Protection (HDCP), it is not possible to record from certain gaming consoles. HDCP content (for example, movies) are protected, but the console itself may or may not have permanent HDCP enabled on the HDMI output.

For more information about consoles and their permanent HDCP enforcement, consult the following table:

You can use a video capture card with consoles that do not have permanent HDCP enabled.

Certain StarTech.com video capture cards are compatible with DirectShow and will work with many third-party video capture applications that are compatible with DirectShow. For more information on DirectShow compatible video capture cards, refer to the following FAQ: https://www.startech.com/faq/video-capture-cards-directshow.

Although third-party software might work with this video capture card, StarTech.com does not officially support or endorse the use of third-party applications.

This video capture card uses a DirectShow compatible driver and can be used with many third-party video capture applications. The driver for your video capture card still needs to be installed. You can find the driver by entering the product ID at http://www.startech.com/Support.

StarTech.com does not officially support or endorse the use of third-party applications. Any use of applications not provided by StarTech.com with our hardware must be independently supported.

Yes, if you use this capture card with third party software, it is possible to turn your video camcorder into a webcam.

Although third-party software might work with this video capture card, StarTech.com does not officially support or endorse the use of third-party applications.

Adobe Flash-based applications will no longer run as of January 12, 2021. As a result, the original StreamCatcher software is not currently functional and is no longer available for download. StarTech.com has replaced the previous Flash based software with the new StreamCatcher Pro which is now available for free under the Drivers/Downloads section of all supported capture device product pages. Please uninstall the original software and download/install the new StreamCatcher Pro to continue using your StarTech.com capture devices.

More information about Flash support being discontinued is available here from Adobe.